Reply 349737 to: Add to cart button and buy now button not disabled for without variable selection products

Avatar: Rose Tyler
Rose Tyler
Support staff
March 12, 2023 at 15:43

Hello, Restorialifee,

Thank you for the video.

We have not encountered this issue on our test sites, and have not gotten reports about this from other customers.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Do you use a child theme? Have you made any custom modifications to the files in order to edit the default functionality? Please check to see how it works with the parent theme without any custom changes.

Kind Regards,
8theme team

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