Product data tab, the vendor can not be selected

This topic has 2 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Awais Ahmed

  • Avatar: Jack Lee
    Jack Lee
    Participant
    August 24, 2022 at 04:21

    when we edit the product, in the product data tab, the vendor part, I see we can not find the vendors from the search.
    please advise.

    1 Answer
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 24, 2022 at 05:56

    Hello, @Jack Lee,

    Please try to check it by activating the default WordPress theme like Twenty Twenty Two, just to make sure that the issue is with our theme or not. If the issue will persist with the default WordPress Theme as well, then it will make sure that the issue is not because of our theme, and in that case you have to contact WordPress support.

    Otherwise please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    I also need your site WP Admin Login Credentials as well as listed in the below-listed format in the private content area of this topic.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

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