Add to cart button and buy now button not disabled for without variable selection products

This topic has 6 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: Restorialifee
    Restorialifee
    Participant
    March 12, 2023 at 06:37

    products variation not working

    5 Answers
    Avatar: Restorialifee
    Restorialifee
    Participant
    March 12, 2023 at 06:52

    please reply

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2023 at 09:04

    Hello, Restorialifee,

    Thank you for contacting us and for using XStore.

    https://prnt.sc/ET2S_v_3S6_B – or response time may vary depending on the volume of requests and is typically within 24 hours Monday-Friday and up to 48 hours on weekends. However, we usually respond more quickly than that.

    Unfortunately, due to the fact that your site is local, we are unable to check it and therefore cannot provide an answer to your question regarding “products variation not working” with the given description.

    In order to assist you in the best way possible, please take the following steps:
    1/ Please update the theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

    2/ Provide us with video of the problem. you can use a filesharing service to upload video and provide us with URL.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Restorialifee
    Restorialifee
    Participant
    March 12, 2023 at 12:33

    so please check video

    Please contact administrator
    for this information.
    Avatar: Restorialifee
    Restorialifee
    Participant
    March 12, 2023 at 14:50

    its urgent

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2023 at 15:43

    Hello, Restorialifee,

    Thank you for the video.

    We have not encountered this issue on our test sites, and have not gotten reports about this from other customers.

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

    Do you use a child theme? Have you made any custom modifications to the files in order to edit the default functionality? Please check to see how it works with the parent theme without any custom changes.

    Kind Regards,
    8theme team

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