Hello,
We are waiting for access from you to be able to check current your settings and guide you then.
Did you try to disable plugins one by one to find out which one caused the problem?
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Kind Regards,
8theme team