Reply 344574 to: WooCommerce Email Builder – WP sends system standard template not from the builder
Tony Rodriguez
Support staff
January 21, 2023 at 09:16
Hello @miki,
By default, WooCommerce sets the status of a new order to “Processing” instead of “On Hold,” and the layout of the new order created using the Email Builder feature of our theme will only work with the “On Hold” product status. Therefore, “Processing” and “On Hold” are two distinct statuses.
Unfortunately, there are no settings in WooCommerce or in the theme to make the new order status “On Hold” by default.
