Hello, @xyz,
Could you please share the Cpanel OR FTP Login details of your site in the private content area of this topic, so that our dev team will check it for you on your site, it seems to be the WP core issue and we will try to fix it on your site?
CPanel Admin URL:
CPanel Admin Username:
CPanel Admin Password:
FTP Host:
FTP Username:
FTP Password:
FTP Port:
Regards 8Themes Team.