Royal Theme – Support Fee? - by andrewip

This topic has 6 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

  • Avatar: andrewip
    andrewip
    Participant
    June 26, 2018 at 05:10

    Good day Royal Support Forum,

    I purchased Royal Theme some time ago now – I may need support from you in the near future as I am about to do a project for the client.

    Do I need to buy a support licence in order to get support?
    And if so, how much is it and how to I get one?

    Regards,
    Andrew

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2018 at 07:01

    Hello,

    After purchasing the theme you got 6 months of support.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: andrewip
    andrewip
    Participant
    June 26, 2018 at 07:57

    Thank you..

    We bought the theme a few years ago – so over 6 months.

    How I purchase support if needed? And how much is it?

    Thanks,
    Andrew

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2018 at 08:30

    Hello,

    I’ve checked your account, you still have the support.
    It is no needed to purchase the support (looks like the theme was purchased before the release of new Envato support policy that limited the period).

    Regards

    Avatar: andrewip
    andrewip
    Participant
    June 26, 2018 at 09:21

    This is great thank you.
    Yes, I have been a big fan of you themes and have sold them to my clients on your behalf.
    Haven’t let us down yet 🙂

    Have a good day/evening.

    Andrew

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2018 at 09:24

    Hello,

    Please note that 1 license can be used for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only. Read more – https://themeforest.net/licenses/standard
    If you want to use our theme for more than 1 project you need to buy the individual license (on ThemeForest) for every project.
    Have a good day too.

    Regards

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