Hello,
1/ Please update the theme and Core plugin.
2/ Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
3/ If the problem is not caused by plugins, provide temporary wp-admin and FTP access, so we can take a closer look.
4/ Check how it works for you on our demo -https://xstore.8theme.com/elementor/demos/animals/
Let us know the results
Regards