Reply 322662 to: Sidebar filters do not appear in live site but do appear in preview
Olga Barlow
Support staff
April 25, 2022 at 18:17
Hello,
1) This issue as a rule is caused by a cache plugin that does not separate mobile and desktop caches. Could you, please, provide us access to your Dashboard with admin permissions to allow us to check the list of plugins that you use and cache plugin settings to help you?
2) Provide us with FTP access to your site to check the issue in more detail. Do you use any server cache or CDN?
