Reply 312089 to: The Demo importer not working correctly
Rose Tyler
Support staff
December 16, 2021 at 08:03
Hello,
Thanks for using our theme and for contacting us.
Provide temporary wp-admin and FTP access, please.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
What demo version do you want to install? Do you prefer Elementor of WPBakery?
It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. Please do the reset and reply with temporary access here.
