Hello,
I’m sorry about those troubles and the delay in answering!
To be able to pass the problem to our developers I need to get FTP access.
Here are the IPs of the experts who will work on your issues: 176.98.69.38 and 176.98.69.180 Add them to the whitelist.
Meanwhile, I will ask our technicians if we can help via Cpanel. Due to the weekend, it may take some time, but your request already is market as a critical one for us.
Reply back with news about FTP access, and do not change previously provided credentials. Thanks in advance.
Regards