Reply time may vary from time to time but it is up to 24 hours Monday – Friday. I see that our support answered you 7 November but you answered 15 Nov, the delay is from your side, not from our support side.
Anyway, if you don’t want to limit the title length then choose another hover type where add to cart button appears over the image http://prntscr.com/lj5npr or even create your own layout using WPBakery Gid builder option.
