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After upgrading PRO Elements to 4.0.4.2, the plugin is displaying errors.

This topic has 9 replies, 2 voices, and was last updated 4 days, 12 hours ago ago by Ayan Rahman

yunqu

Participant

June 1, 2026 at 07:15

After upgrading PRO Elements to 4.0.4.2, the plugin is displaying errors. When I edit a page, I get a 500 error, and I can’t save the changes.

Please, contact administrator
for this information.

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8 Answers

yunqu

Participant

June 1, 2026 at 07:17

After editing the page, I can’t save the content and get a 500 error. Could you please look into the cause?

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Ayan Rahman

Support staff

June 1, 2026 at 08:23

Hi,

Thank you for reaching out to us.

The situation you are facing is not directly related to the theme. You can follow the plugin documentation – https://elementor.com/help/500-error/ and contact their support directly.

Best regards,
8Theme’s Team

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yunqu

Participant

June 4, 2026 at 09:55

When I click “Next Page” in the blog category list, the blog cover images don’t load the first time; I have to refresh the page for them to appear. What’s causing this? Could you help me figure out why?

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Ayan Rahman

Support staff

June 4, 2026 at 10:02

Hi,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

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yunqu

Participant

June 18, 2026 at 10:53

The title of the blog page on the mobile version is being obscured. Where can I adjust this? I couldn’t find an option to change it in the admin panel. Could you please send me a screenshot? Thank you.

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Ayan Rahman

Support staff

June 18, 2026 at 13:38

Hi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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yunqu

Participant

July 22, 2026 at 09:14

How do I display category descriptions on the category page? I need your help.

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Ayan Rahman

Support staff

July 22, 2026 at 12:29

Hi,

Thank you for reaching out to us.

To display category descriptions on the category page, please go to XStore Builders > Archive products > edit template > add the Archive Description element to the desired area of the page layout.

Warm Regards,
The 8Theme Team

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