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Website crashed again due to pro element plugin issue

This topic has 8 replies, 3 voices, and was last updated 1 minute ago ago by Tony Rodriguez

anoop

Participant

May 11, 2026 at 08:23

Hi Team,

My Site went down again today due the Pro Element update to the latest version. To fix the issue, I deleted the plugin folder via file manager and trying to install from X-store plugin manager as suggested as the solution mentioned in other support topics. But installing through x store plugin giving me this attached error https://freeimage.host/i/BD6N7R9 (plug in installation failed)

Currently mu modified header and footer templates are not showing up. Credentials are added in private area

Content is visible for topic creator and
support staff only.

#470098 Copied

7 Answers

Ayan Rahman

Support staff

May 11, 2026 at 10:52

Hi,

Thank you for reaching out to us.

Please ensure that you have installed the latest version of the PRO Elements plugin (v4.0.4.1) available at https://proelements.org/, as earlier versions may contain bugs or issues that could cause fatal errors.

Best Regards,
8Theme’s Team

#470106 Copied

anoop

Participant

May 11, 2026 at 10:58

Latest version is v4.0.4.2 and site is not working with this version

#470108 Copied

anoop

Participant

May 11, 2026 at 11:02

I installed version v4.0.4.1 from their Git https://github.com/proelements/proelements/releases and site seems back online.
But how will I make sure this issue won’t happen in future with an upcoming version upgrade

#470109 Copied

anoop

Participant

May 11, 2026 at 14:08

Seems like I still have issues. Currently, I see this warning and all the installed plugins are not visible.

#470111 Copied

Ayan Rahman

Support staff

May 11, 2026 at 22:16

Hi,

In your screenshot, we can see that you are using version 4.0.4 of the plugin. We recommend installing version 4.0.4.1 instead. Unfortunately, the plugin’s performance does not depend on us, as the updates are released by the plugin’s authors, which sometimes causes temporary issues. We are confident that they will resolve these problems in the future.
For now, please continue using the version that works stably (4.0.4.1) and avoid updating until you are sure that the latest released version is stable. To ensure this, we suggest waiting a week after a new update before installing it.

Best regards,
8Theme Team

#470125 Copied

anoop

Participant

May 13, 2026 at 01:02

Thanks for the support! My topic “Website crashed again due to pro element plugin issue” has been successfully resolved.

#470198 Copied

Tony Rodriguez

Support staff

May 13, 2026 at 01:02

Dear anoop,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

#470199 Copied
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Website crashed again due to pro element plugin issue

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