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Site down after PRO Elements plugin updates

This topic has 4 replies, 3 voices, and was last updated 2 minutes ago ago by Tony Rodriguez

anoop

Participant

May 6, 2026 at 04:45

I recently performed plugin updates on my staging website and encountered a critical error. After enabling WordPress debug logs, I identified the issue related to the Pro Elements plugin with the following error:

Class “ElementorPro\Core\App\Modules\ImportExportCustomization\Utils” not found

The site started working again after disabling the Pro Elements plugin.

I would like to understand whether Xstore has any dependency, compatibility requirement, or bundled integration related to Pro Elements or can this be removed. I would like to avoid future update conflicts on production.

Thank you.

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3 Answers

Ayan Rahman

Support staff

May 6, 2026 at 04:50

Hi,

Thank you for reaching out to us.

Please ensure that you have installed the latest version of the PRO Elements plugin (v4.0.4.1) available at https://proelements.org/, as earlier versions may contain bugs or issues that could cause fatal errors.

Warm Regards,
The 8Theme Team

#469907 Copied

anoop

Participant

May 6, 2026 at 18:19

Thanks for the support! My topic “Site down after PRO Elements plugin updates” has been successfully resolved.

#469933 Copied

Tony Rodriguez

Support staff

May 6, 2026 at 18:19

Dear anoop,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
(takes less than a minute)

Your input makes a real difference.

Topic closed.
The 8Theme Team

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Site down after PRO Elements plugin updates

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