Return to previous page

Website critical error when PRO Elements is active

This topic has 4 replies, 3 voices, and was last updated 1 minute ago ago by Tony Rodriguez

Chie

Participant

May 5, 2026 at 03:32

My website went down today. Upon checking it looks like the critical error is due to PRO Elements. I had to deactivate it to get my site back up and running but now it looks like its broken.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#469843 Copied

3 Answers

Jack Richardson

Support staff

May 5, 2026 at 07:42

Hello @Chie,

Please ensure that you have installed the latest version of the PRO Elements plugin (v4.0.4.1) available at https://proelements.org/, as earlier versions may contain bugs or issues that could cause fatal errors.

If you require our assistance, kindly provide us with valid temporary wp-admin and FTP access details in the private content area.

Best regards,
Jack Richardson
The 8Theme’s Team

#469854 Copied

Chie

Participant

May 6, 2026 at 04:01

Thanks for the support! My topic “Website critical error when PRO Elements is active” has been successfully resolved.

#469900 Copied

Tony Rodriguez

Support staff

May 6, 2026 at 04:01

Dear Chie,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
(takes less than a minute)

Your input makes a real difference.

Topic closed.
The 8Theme Team

#469901 Copied
Viewing 4 results - 1 through 4 (of 4 total)

The issue related to '‘Website critical error when PRO Elements is active’' has been successfully resolved, and the topic is now closed for further responses

Website critical error when PRO Elements is active

Explore our best WordPress WooCommerce Themes collection