Unable to select category as there is no option available in edit product category element.
This topic has 9 replies, 4 voices, and was last updated 1 month, 3 weeks ago ago by Tony Rodriguez
Unable to select category as there is no option available in edit product category element.
Hello, Arka,
Could you please resend your administrator account credentials (username and password)?
The account provided in the private content area is no longer working.
Best regards,
The 8Theme Team
Please check. i am not able to select any category to show, it is showing no category found.
Dear Arka,
We were unable to reproduce this issue on our end.
We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check again, as one of these additional plugins may be causing the problem.
Additionally, we have experienced occasional difficulty accessing your website, as shown here: https://prnt.sc/OyCS3nca0DHR
Please let us know the results.
Best regards,
The 8Theme Team
I have another website lacylayers.in, which is running on a separate license where auto-updates were previously disabled.
Upon investigation, I found that the product element I was using has been officially deprecated (as noted in the attached Picture 1).
The deprecated element allowed for very specific category selection using a “+” symbol within the category option (as shown in Picture 2), which I rely on to display particular product categories.
Your documentation suggested that we transition to one of the three replacement product elements. However, I have checked all three of the recommended replacement elements (referenced in Pictures 3, 4, and 5) and found the following critical discrepancy:
The replacement elements do include a general Category option.
Crucially, all three replacement elements are missing the “+” symbol functionality that was present in the old element, preventing me from selectively choosing specific categories.
This missing feature is a significant hindrance to my site’s functionality, as it seems the recommended replacements do not offer a full, equivalent alternative to the deprecated product element.
Please investigate why the crucial category selection mechanism (the “+” symbol) is absent from all three current replacement elements and advise on how I can restore this necessary functionality.
Hello @Arka Sarkar,
Thank you for reaching out to us.
Please apply patches – https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/, and check the categories selection that should work correctly then.
If you still need our assistance, please, attach in private content the temporary wp-admin access to your web-site.
Warm Regards,
Jack Richardson
The 8Theme Team
Yes, it’s working now.
Thank you.
Thanks for the support! My topic “edit product category element not working” has been successfully resolved.
Dear Arka Sarkar,
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Topic closed.
The 8Theme Team
The issue related to '‘edit product category element not working’' has been successfully resolved, and the topic is now closed for further responses