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  Arka Sarkar

  Participant

  December 3, 2025 at 21:45

  Unable to select category as there is no option available in edit product category element.

  Files is visible for topic creator and
  support staff only.

  #461490 Copied
  3 Answers
  

  Samir Malik

  Support staff

  December 4, 2025 at 02:20

  Hello, Arka,

  Could you please resend your administrator account credentials (username and password)?

  The account provided in the private content area is no longer working.

  Best regards,
  The 8Theme Team

  Content is visible for topic creator and
  support staff only.

  #461498 Copied
  

  Arka Sarkar

  Participant

  December 4, 2025 at 20:32

  Please check. i am not able to select any category to show, it is showing no category found.

  Content is visible for topic creator and
  support staff only.

  #461581 Copied
  

  Samir Malik

  Support staff

  December 5, 2025 at 04:47

  Dear Arka,

  We were unable to reproduce this issue on our end.

  We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check again, as one of these additional plugins may be causing the problem.

  Additionally, we have experienced occasional difficulty accessing your website, as shown here: https://prnt.sc/OyCS3nca0DHR

  Please let us know the results.

  Best regards,
  The 8Theme Team

  #461586 Copied
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