Category pages broken, after update the template again

This topic has 6 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

  • Avatar: Marlon
    Marlon
    Participant
    November 5, 2025 at 12:36

    Hello,

    I’m having issues with the template: the structure is broken across all categories, and they’re not loading correctly again.

    Could you please help me with this as soon as possible?
    I’ve sent you the direct admin access link in the private area.

    Thank you very much.

    Please, contact administrator
    for this information.
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    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 5, 2025 at 14:44

    Hello @Marlon,

    Please check the column settings for tablets and mobile devices in the Archive Products widget within your template set for specific category pages: https://prnt.sc/cuGs84uexAav. We have already improved these settings for the “collares” category (the URL is provided in the private content), so you can use it as an example and adjust the settings for similar widgets on other category pages accordingly.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Marlon
    Marlon
    Participant
    November 5, 2025 at 16:03

    😪 Oh wow, I see now. I’ve been using this template for a long time and I still don’t notice such simple things… thank you so much

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 5, 2025 at 17:47

    Hello @Marlon,

    Here is an additional tip for you. It is not necessary to create multiple shop templates with same content and set the Query taxonomy for each category in the Products Grid widget. You can create a single template with the “All Product Archives” condition and use the Archive Products widget instead of the Products Grid widget. This is because the widgets in the sidebar will function correctly only with the Archive Products widget or with the Product Grid/List widget when the data source is set to “Current Query.”

    We recommend reviewing the tutorial in our article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

    If the main request of this topic has been resolved, you may mark it as closed. If you have any further questions, please create separate topics for each inquiry.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Marlon
    Marlon
    Participant
    November 5, 2025 at 18:10

    Thanks for tips!

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 5, 2025 at 19:38

    Dear Marlon,

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is enhancing your experience. If you could take a moment to leave us a 5-star review on ThemeForest, it would mean a lot to us. Your feedback is very valuable and helps us continue improving our products and services.

    You can rate us here: https://themeforest.net/downloads

    If you have any further questions or need assistance, please don’t hesitate to contact us. Our dedicated support team is always happy to help.

    Best Regards,
    8Theme’s Team

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