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Problem with Germanized’s invoices & packing slips

This topic has 6 replies, 2 voices, and was last updated 2 months ago ago by Jack Richardson

Martin

Participant

April 16, 2025 at 11:26

Hello,

I am using the plugin Germanized and one of its features for creating invoices and packing slips.
In combination with xstore both invoices and packing slips handle some of the product meta incorrectly (see screenshots).

I have tested this extensively and found:
– If Germanize is used with a standard wordpress theme (2025) the issue does NOT occur. However, the important detail is that the “xstore core” plugin has to be disabled, too, otherwise the issue persists.
– Interestingly, manually created orders do not cause this issue, only normal orders as created by a shop purchase
– I have tested with all other plugins on/off and am certain that none of them interfere.
– All products are variable products. The misplaces product meta is the attribute that creates the variation.

You can find the credentials for the staging site in the private content area

Thank you
best regards
Martin

Please, contact administrator
for this information.

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5 Answers

Jack Richardson

Support staff

April 17, 2025 at 12:29

Dear @Martin,

We hope this message finds you well.

Please accept our sincere apologies for the delayed response. We have been experiencing a high volume of support inquiries recently, and we appreciate your patience.

In order to better understand and investigate the issue you reported, we kindly ask you to provide comparison screenshots of the same orders containing the same products—both with and without the issue present. This will greatly assist us in identifying the differences and pinpointing the root cause.

Based on our initial assessment, the issue may be related to the Variation Swatches feature, which is a built-in functionality of the XStore Core plugin and is not available in the default theme. To help us further, we would appreciate it if you could also provide comparison screenshots of the same products in orders with the XStore Core plugin activated and deactivated.

Additionally, we recommend testing whether the issue persists after disabling the Variation Swatches feature. You can do so by following this link: https://prnt.sc/JTato3gS6VDb.

Your cooperation will be invaluable in helping our development team identify the relevant area of the code and work towards a solution.

Thank you very much for your assistance.

Best regards,
Jack Richardson
The 8Theme Team

#440994 Copied

Martin

Participant

April 17, 2025 at 13:55

Hello Jack,

thank you for your help!

I have gone through a test purchase with variation swatches switched off, but the issue did not go away.

In the other two pdfs you can find the direct comparison between an incorrect and a correct entry. I created the order through the shop system and then added another product to it. The added product displays correctly.

Best regards
Martin

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Jack Richardson

Support staff

April 17, 2025 at 15:46
Dear @Martin,

We hope this message finds you well.

We would kindly like to ask you to test the following solution and share your feedback with us at your earliest convenience.

Please add the following code snippet to your child theme’s functions.php file:

add_action( 'after_setup_theme', function() { add_filter( 'woocommerce_product_variation_title_include_attributes', '__return_true' ); }, 999 );

This solution has been provided to address compatibility issues that may arise due to conflicts with certain plugins. For your reference, similar cases have been discussed in the following forum threads:

– https://www.8theme.com/topic/pos-plugin-conflicts-with-xstore-core-product-variants/#post-357387
– https://www.8theme.com/topic/composite-product-missing-qty-at-end-of-selection/#post-329653

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team
#441031 Copied
Martin

Participant

April 18, 2025 at 13:00

Hello Jack,

it works, excellent, thank you very much!

Are there any known downsides to removing those additional variation meta? Where are they usually used by the theme? I guess, you keep them for a reason. I am asking now simply to avoid potential later detective work.

Thank you!
Martin

#441130 Copied

Jack Richardson

Support staff

April 18, 2025 at 16:01

Hello @Martin,

Thank you for reaching out to us.

We apologize, but it is difficult to recall the exact reason why this filter was implemented globally. However, if the code snippet we provided works correctly for your specific case, you are welcome to keep it on your website.

If you have any further questions or concerns, please feel free to share additional details or screenshots. This will help us better understand the issue and provide you with an appropriate solution.

Best regards,
Jack Richardson
The 8Theme Team

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