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XStore Child Theme causing white screen of death

This topic has 31 replies, 2 voices, and was last updated 1 months, 4 weeks ago ago by Rose Tyler

MRobinson2872

Participant

March 21, 2024 at 16:17

When X-Store child theme is activated it causes a white screen of death. As soon as child theme is deactivated and just the parent theme made active the site loads but formatting is broken.

Please resolve this issue.

#387911 Copied Theme version: 9.2.9

30 Answers

MRobinson2872

Participant

March 21, 2024 at 16:19

See access info in private content area

Please contact administrator
for this information.

#387913 Copied

MRobinson2872

Participant

March 21, 2024 at 16:21

I did the patch update but it is still causing issues

#387915 Copied

Rose Tyler

Support staff

March 21, 2024 at 16:24

Hello, MRobinson2872,

We appreciate you contacting us regarding the issue you have encountered. We understand that you are experiencing a problem related to custom modifications within your child theme. To assist us in identifying the cause of the issue, could you please specify if you have noticed the problem after making any particular changes?

Furthermore, we recommend that you enable debug mode in WordPress to ascertain the precise error that is occurring on your website. This step will help to guide us towards an appropriate solution. For instructions on how to enable debug mode, please visit the following link: https://wordpress.org/support/article/debugging-in-wordpress/

Should you require any further assistance or have additional information to provide, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#387916 Copied

MRobinson2872

Participant

March 21, 2024 at 16:26

I have already been on with Cloudways tech support and they identified the issue as the Child Theme. Please use the login access and take a look.

#387917 Copied

MRobinson2872

Participant

March 21, 2024 at 16:29

I had to fix the last theme issue with no support. If Xstore theme keeps causing issues, I will be forced to abandon the theme and move to another.

I really prefer not to have to do that.

#387918 Copied

Rose Tyler

Support staff

March 21, 2024 at 16:32

Hello, MRobinson2872,

We appreciate your prompt response.

Here is a screenshot from your site https://prnt.sc/fmcdyIBMQXW6 Please disable the mentioned plugin or contact their support. To fix the memory error you need to contact your hosting provider.

Best Regards,
8Theme’s Team

#387919 Copied

MRobinson2872

Participant

March 21, 2024 at 16:33

SEO by Rank Math is needed so we need to make sure that it works with the Child theme. It was working fine together before.

#387920 Copied

MRobinson2872

Participant

March 21, 2024 at 16:34

Please find a solution to this issue.

#387921 Copied

Rose Tyler

Support staff

March 21, 2024 at 16:35

Hello, MRobinson2872,

We kindly request that you inform us when the memory limit issue has been resolved.

Best Regards,
8Theme’s Team

#387922 Copied

MRobinson2872

Participant

March 21, 2024 at 16:38

Memory limit issue?

#387925 Copied

Rose Tyler

Support staff

March 21, 2024 at 16:44

Hello, MRobinson2872,

This one – https://prnt.sc/ya_gr0K0LrsP Please read more – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Best Regards,
8Theme’s Team

#387928 Copied

MRobinson2872

Participant

March 21, 2024 at 16:54

Memory limit has been increased now and still white screen of death

#387930 Copied

Rose Tyler

Support staff

March 21, 2024 at 16:59

Hello, MRobinson2872,

Could you kindly confirm if you have enabled the debug mode as previously discussed?

Additionally, we would appreciate it if you could provide us with FTP access to facilitate further assistance.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#387931 Copied

MRobinson2872

Participant

March 21, 2024 at 17:12

Debug is enabled and cloudways has tested again stating it is a theme issue.

Please contact administrator
for this information.

#387932 Copied

MRobinson2872

Participant

March 21, 2024 at 17:25

Please keep me updated on progress. If you are unable to resolve this issue I will have to restore the site back 24 hrs when it was still working and lose all my data since then.

As this is a multi-vendor site, all of my sellers will be impacted by ths issue or having to restore.

#387933 Copied

Rose Tyler

Support staff

March 21, 2024 at 17:26

Hello, MRobinson2872,

Thank you for your response.

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We will get back to you after checking it.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

#387935 Copied

MRobinson2872

Participant

March 21, 2024 at 17:28

Please escalate this to High Priority. I have sellers and customers reaching out to express their frustrations with the site issue.

#387936 Copied

MRobinson2872

Participant

March 21, 2024 at 17:29

I even tried to reupload the child theme by downloading it direct from here and still no luck.

#387937 Copied

Rose Tyler

Support staff

March 21, 2024 at 17:37

Hello, MRobinson2872,

We regret to inform you that the memory error previously reported has not been rectified on your end. This issue was evident in the newly generated file, as can be seen in the screenshots provided below: https://prnt.sc/-9uOI-rVFG8F https://prnt.sc/XhIz3e35nt6K

While you await assistance from our specialist, we kindly request that you utilize this time effectively to address and correct this error from the server side.

Your prompt attention to this matter is greatly appreciated.

Kind Regards,
8theme team

#387938 Copied

MRobinson2872

Participant

March 21, 2024 at 17:42

Coudways is taking care of this issue now AGAIN.

This is very frustrating.

#387939 Copied

Rose Tyler

Support staff

March 21, 2024 at 17:43

Hello, MRobinson2872,

Additionally, we kindly request that the CDN cache be cleared, or alternatively, that it be disabled for a specified duration.

Best Regards,
The 8Theme Team

#387940 Copied

MRobinson2872

Participant

March 21, 2024 at 17:49

Cloudways states this now. “Please note that I have also purged the CDN cache.”

“I have increased the memory limit on your application, can you please check now and confirm?”

#387942 Copied

MRobinson2872

Participant

March 21, 2024 at 18:07

From Cloudways

I completely understand your concern. It seems like there may be a theme issue at play here, but rest assured, everything on the server end appears to be in good shape. In fact, I’ve taken the liberty of increasing the php memory limit to a generous 6000M, which should be more than sufficient for an 8GB server.

#387947 Copied

MRobinson2872

Participant

March 21, 2024 at 18:10

When child theme is deactivated then parent theme works and site loads but formatting is broken.

#387949 Copied

MRobinson2872

Participant

March 21, 2024 at 18:17

Received this notification.

New error on Maker-Mall.com.

json_decode(): Argument #1 ($json) must be of type string, stdClass given
Details
Date Mar 21 2024.
Level Fatal
Type TypeError
URL https://maker-mall.com/wp-admin/admin-ajax.php
Method POST
PHP Version 8.0.30
User Authenticated Yes

#387950 Copied

MRobinson2872

Participant

March 21, 2024 at 18:46

Looks to be loading now but the header is all wrong. Mega Menu is broken and our header information gone. The widgets on the left for menu are not there and has archives in its place.

#387954 Copied

MRobinson2872

Participant

March 21, 2024 at 19:26

Are you able to recover back to where site was before issues or do I need to do the site restore back to 24 hrs ago before the the issues started?

#387958 Copied

MRobinson2872

Participant

March 21, 2024 at 19:50

I have a staging site that shows how it is supposed to look.

See private content are

Please contact administrator
for this information.

#387961 Copied

MRobinson2872

Participant

March 21, 2024 at 20:02

Can I get a status update please? Is this still being worked on? If you guys have taken it as far as you can, I can try to go back in and rebuild the stuff that was somehow removed/deleted from my site.

Not real happy about all the issues we seem to be having with this theme.

#387962 Copied
Tagged: error in xstore child theme, fix wordpress white screen, resolve xstore theme problems, white screen of death fix, woocommerce theme troubleshooting, wordpress woocommerce templates, xstore child theme issue
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