Hello,
You use completely out of date version of the XStore theme https://prnt.sc/2463jx7
Current version is 8.0.11. Do you have the mentioned issue with the latest version of theme?
I would recommend you to make a backup of your site or create staging site (full copy of the production) and update all the plugins and theme to the latest version. You may provide us with the access to staging site and we’ll be able to help you with theme update to avoid issues. Then you’ll check if you still have the mentioned issue.
Regards