Shop / Store displays a Blank page after the Core and Plugin Updates

This topic has 6 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

  • Avatar: VWin
    VWin
    Participant
    May 1, 2021 at 20:08

    Hi,

    I Just updated the CORE and Plugin updates few hours back and since then my Shop / store page shows ups a Blank.
    Pls see details in private content area .

    I have manually updated the Plugin, still it doesn’t work.
    I have set the Permalink to Postname, still it doesn’t work.
    Pls Advice

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 2, 2021 at 09:35

    Hello

    Thank you so much for contacting us!

    Your website shop page is displaying 500 server error https://prnt.sc/12dv1o6 so Kindly check your website permalinks or contact with your hosting provider about this issue.

    If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

    Robert Hall
    Customer Support

    Avatar: VWin
    VWin
    Participant
    May 3, 2021 at 20:05

    Hi,

    I tried to disable plugins one-by-one and found that after DISABLING the plugin ‘XStore Core’ the /Shop/ page is working.
    Pls let me know how i can un-install the week’s back updates.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 4, 2021 at 10:33

    Hello

    Follow this article to update the Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update If automatic update fails, do the update via FTP.

    You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    After the Update, re-save Theme Options settings.

    Robert Hall

    Avatar: VWin
    VWin
    Participant
    May 6, 2021 at 11:20

    Thank You.. it was hitting my hosting Memory/RAM limit. I have upgraded the hosting plan and it is working now.

    Thanks for you help!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 6, 2021 at 12:05

    Thanks for letting us know.
    Have a nice day!

    Regards

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