ticket number is 2463835
and 2468767.
Below is response, not sure whats going on, internally ppl are sending back and forth.
It seems its pending with you for refund approval. please approve thanks
Response …below
”
if you do prefer requesting for a refund instead, you will need to raise it with the author in order for your refund request to be reviewed. Authors are paid every time someone purchases their item, so it is only fitting that they review and approve the refunds first.”