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Visual Composer not working correctly - by cyan

This topic has 14 replies, 5 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

cyan

Participant

October 21, 2014 at 11:58

Hi,

The visual composer on our site appears to be broken. The text is showing as white when we edit and many options for changing text have disappeared. This means we cannot see the text. I have attached login details should you need them.

Regards,
Cyan

Please, contact administrator
for this information.

#20748 Copied

13 Answers

Eva Kemp

Support staff

October 21, 2014 at 12:13

Hello,

This is a bug of VC with our theme. You have to update the theme to the latest version. Visual Composer is separated and can be installed as a plugin. There is no such bug.
How to update the theme you’ve been already informed in this topic: https://www.8theme.com/topic/seo-ranking/
Don’t forget to create a back up.

Thank you.
Regards,
Eva Kemp.

#20757 Copied

A

Participant

October 22, 2014 at 13:24

Hi,

I am also having a problem with the visual composer plugin. I want to add an image link on all pages, but when I enter the link and click update, my changes are not saved or applied. I have contacted WP bakery about this issue and was told to request a plugin update from the theme creator and if that didn’t work, to have theme creator submit a support ticket.

Please let me know what I need to do/how to quickly solve this problem!

Thanks

#21002 Copied

Robert Hall

Support staff

October 22, 2014 at 13:36

Hello catlynngriffith,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#21007 Copied

A

Participant

October 22, 2014 at 14:29

Hi, please see below:

Note: Please do NOT overwrite any files on FTP

Thanks!

Please, contact administrator
for this information.

#21023 Copied

Robert Hall

Support staff

October 22, 2014 at 14:43

Ass I see you have an old version of Visual Composer plugin. We can help you update it.

Regards,
Robert Hall.

#21030 Copied

A

Participant

October 22, 2014 at 14:46

Ok, thanks! I updated the version of Legenda on the site and assumed it would have been bundled, but I guess that was not the case.

Anyway, I appreciate the assistance!

#21031 Copied

Robert Hall

Support staff

October 22, 2014 at 15:00

Can we start update Visual Composer plugin via FTP?

Regards,
Robert Hall.

#21032 Copied

A

Participant

October 22, 2014 at 15:13

Yes, just please do not make any changes to other files such as custom.css

#21034 Copied

cyan

Participant

October 22, 2014 at 15:20

Would you mind starting a new topic please. Our emails are going crazy here and this query isn’t to do with us. Many thanks.

#21036 Copied

Robert Hall

Support staff

October 22, 2014 at 15:20

Sorry, but your FTP credentials are not correct. Please provide as well.

Regards,
Robert Hall.

#21037 Copied

Morten

Participant

October 23, 2014 at 12:45

Hello,
Can you please update my “Ultimate Addons for Visual Composer”?

Best regards,
Morten

Heres the info:

Please, contact administrator
for this information.

#21244 Copied

cyan

Participant

October 23, 2014 at 12:46

Would you mind starting a new topic please. Our emails are going crazy here and this query isn’t to do with us. Many thanks.

#21246 Copied

Eva Kemp

Support staff

October 23, 2014 at 13:14

Hello @Morten,

We’ve updated the plugin for you.

Thank you.
Regards,
Eva Kemp.

#21256 Copied
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