Clients list disappeared / customer password reset not working

This topic has 5 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: Matteo_Carrubba
    Matteo Carrubba
    Participant
    June 7, 2021 at 11:37

    Hello we are experiencing some problems related to the clients are registered on the website.
    For some reason some clients don’t manage to get in with their older credentials user/password.
    If the client tries to reset the password it gets in the room and no mail is sent to the client.
    Hi tried to check what was happening and I understood that the whole client section in the woocommerce section is not visible

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 7, 2021 at 15:19

    Hello,

    I checked the clients area and see the list of clients https://gyazo.com/a330aed9bda7c4e377264eef000a1332
    Do you get the reset password email when the default WooCommerce theme is activated? Could you, please, go to Appearance > Themes > install and activate Storefront theme and test the reset pass email with the Storefront theme? Activate XStore child theme again after that.

    Regards

    Avatar: Matteo_Carrubba
    Matteo Carrubba
    Participant
    June 7, 2021 at 15:50

    Done. Even with storefront it’s not sending the email.
    I don’t see also the clients list and the home of WooCommerce
    https://paste.pics/CQKD4
    I see for a fraction of time the title page name clients than the page remains blank

    Avatar: Matteo_Carrubba
    Matteo Carrubba
    Participant
    June 7, 2021 at 17:02

    I see clients only in firefox. not safari and not chrome

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 7, 2021 at 21:13

    Hello,

    If you don’t get email even with the Storefront theme then read this post https://docs.woocommerce.com/document/email-faq/#section-4 because the issue is not related to our theme. We are able to help only in case issue is related to the XStore theme.
    Maybe you use some extensions for the mentioned browsers. I don’t see the issue with the list while checking your site using Chrome, actually, my screenshot was made from the Chrome browser.

    Regards

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