winks

Please see private content for login info.

Thanks.

Update was successful and is now working properly.

There is no need for your to update for me.

Thanks for your help.

Urla

Hello,

Is there the option to pay your company to do this for me?

Thanks,

Urla

Here is the reply from WP Engine, in response to your last reply:

No problem!

11:59 am
We’ll need to full error output to troubleshoot. If they have a user you added on my.wpengine.com they can actually chat with us directly from there.

Some common issues are as follows:

Not setting the sftp protocol. For that change the hostname field to:
sftp://newwinks.sftp.wpengine.com

Not using the correct port. That is 2222.

Incorrect username. Note that the install name is typically appended prior to the username with a hyphen. You can double check here.
https://my.wpengine.…m/installs/newwinks/sftp_users
User Portal – WP EngineLog in to the user portal and manage your WordPress websites hosted on WP Engine.

I would send them those common issues and see if that can help resolve the issue.

Otherwise have them chat into our team for one-on-one help.

I contacted WP Engine, and their response is below. Please advise as to what I should do:

Looks like that 8themes user wasn’t even hitting our server, which can mean a couple things. Either their IP is on our blacklist (which is not usually the case, but possible), or something is going wrong with their SFTP connection.

What I’d suggest you have them try is connecting to sftp://104.198.137.98 for their hostname. If that doesn’t work, I’d ask them for a screenshot of the error their seeing and their IP address. That way, we can get some more info on what exactly is going wrong.

2:59 pm
We do sometimes see using the server’s IP address instead of the sftp hostname does sometimes correct connection errors.

In a new post or new page, I go through the process of addinga single image.

Add element: I select an image from my library
Save image: Image will NOT save

For some reason, I am unable to save the new image and it doesn’t will not appear on the page when I go to the preview.

Does this make sense? I’m trying my best to articulate.

Thanks,

Urla

Hi,

We added the code and it still isn’t working….

I have updated the FTP Credentials, also we were wondering if you have anyone on your team that we can pay to just get the theme up and running.

Hi again

I have a couple more issues I will list them for you.

Desktop

1) After the Legenda Update the Drop down Menu seems to not be working.

Mobile

The responsive aspect of the site just doesn’t seem to be working on Iphones, Samsung etc.
(These issue are mainly on the home page)

1) Main banner is in html (css, code) format – no image
2) the Opt in is missing vital information (sign up button)
3) Testimonial slider is in html (css, code) format – No slider
4) The Footer is completely missing (from all pages
5) The menu on devices such a blackberry is completely black, (text, background,frames not to mention the text is layered on top of each other)

Please let me know what information you need from me in order to move forward. We are eager to launch the new site and just have to iron out these kinks.