Hello, @Geert,

Please note that it is not necessary to modify the static block for the shop’s header. Instead, you can easily adjust the shop page layout by navigating to **XStore Builders > Product Archive Builder**.

For more detailed instructions, we kindly recommend reviewing our theme documentation, which can be accessed via the following link: [XStore Products Archive Builder Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

If you have any further questions or require additional assistance, please feel free to contact us. We are always here to help.

Best regards,
The 8Theme Team

Hello, @anli75,

Thank you for reaching out to us with your request. We understand the importance of having your website available in Italian and are here to assist you with the language changes.

1/ In case you need to translate the site from English to Italian, the Loco translate plugin can be used to translate the theme and Core plugin. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

2/ But in case you want to have a multilanguage site, you need to use WPML – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ and WPML support will help you.
Please note, if WPML is installed but not configured correctly, the translation functionality may not perform optimally. It is essential to either properly configure WPML, if you choose to use it, or to disable the plugin entirely if it is not needed.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @SSK,

Thank you for your response.

To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @SSK,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear. Could you please provide more detailed information about the issue you’re experiencing or the specific goal you would like to achieve? This will allow us to better understand your request and assist you more effectively.

Additionally, if possible, please provide screenshots and your site wp-admin access in private content area. This will greatly help us in addressing your concern.

Thank you for your cooperation, and we look forward to assisting you further.

Best regards,
8Theme Team

Hello, @Geert,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

Additionally, you can modify the shop page layout by navigating to **XStore Builders > Product Archive Builder**.

For further guidance, we encourage you to review our theme documentation available at the following link: [XStore Products Archive Builder Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @DashDoor,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Should you need to remove the image highlight marked in red, kindly follow these steps:

1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Choose ‘Edit Template’.
4. Proceed to ‘Edit Banner’.
5. Here, you can add or remove the image as required.
6. Ensure to update the changes once completed.

For your reference, images have been provided in the private content area.

Best regards,
8Theme Team

Hello, @MAHDAR,

Thank you for contacting us and for using XStore.

Kindly add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

.MyAccount-dashboard-buttons .btn.black {
    background-color: #2a99e1 !important;
    border: 1px solid #f82121 !important;
    color: #ffffff !important;
}

Please feel free to modify the color codes as per your specific requirements before publishing the changes.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @PurePetal,

Thank you for your response.

In order to further investigate, debug, and resolve the issue, we kindly request access to your FTP accounts. Could you please provide us with the following details in the private content area?

Best regards,
8Theme’s Team

Hello, @Drishti,

We are currently unable to access your website as the provided wp-admin login credentials appear to be invalid or not functioning. In order to assist you with hiding the country/region from the checkout page, we kindly request that you provide valid wp-admin login details in the private content area.

Once we have the correct access, we will promptly review the issue and offer the necessary support.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @PurePetal,

We are currently unable to access your website and would kindly request that you provide us with the necessary wp-admin access credentials. Please share this information in the private content area so that we can investigate the issue and offer our assistance.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @PurePetal,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @miempresaonline,

Thank you for contacting us and for using XStore.

We kindly ask you to create a new topic on our support forum to ensure a smooth process and receive prompt assistance.

To help us better understand the issue you’re encountering, we would appreciate it if you could record a video demonstrating the steps you are taking and the problem you are facing. Please upload the video to a file-sharing service of your choice and share the link with us.

Thank you for your cooperation. We look forward to resolving your query as quickly as possible.

Best regards,
The 8Theme Team

Hello, @Trektor,

We are pleased to hear that your issue has been successfully resolved.

Thank you for your patience. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @kevinkipngetich,

Thank you for contacting us and for using XStore.

Could you kindly provide the URL of the page along with your WordPress admin access in the private content area? This will allow us to review the issue and assist you accordingly.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @mecenas666,

Thank you for your response.

Please add the next Custom CSS code in XStore > Theme options > Theme Custom CSS > Global CSS.

form.woocommerce-form.woocommerce-form-track-order.track_order {
    font-family: 'DM Sans' !important;
}

.track_order .button {
    font-family: 'Museo' !important;
}

You can change the font family as per your requirement.

We hope this helps.

Best regards,
8Theme Team