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Viewing 30 posts - 2,491 through 2,520 (of 13,141 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 23, 2024 at 05:34

    Hello, @anli75,

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    Additionally, you can now edit the product filter according to your preferences and update it as needed.

    For your reference, please see the attached image in the private content area.

    If you have any further questions or require additional assistance, feel free to reach out.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 23, 2024 at 05:13

    Hello, @anli75,

    You are welcome.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 12:35

    Hello, @Merin,

    Thank you for your response.

    To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

    For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    https://xstore.8theme.com/update-history/

    Afterward, Please clear your browser cache and check again.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 12:28

    Hello, @Mohammed Alhammouri,

    We kindly request that you create a new topic for each new issue on our support forum. This will help us avoid any confusion and ensure you receive prompt assistance.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 12:19

    Hello, @Kevin,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

    To address the problem, we have deactivated the Jetpack Boost plugin on your website, which has resolved the issue.

    If you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 12:13

    Hello, @Drishti,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again to ensure everything is functioning as expected.

    For your convenience, we have recorded a video to guide you through the resolution process. You can find the video link in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 12:05

    Hello, @anli75,

    1/ We addressed the issue you were experiencing, We followed these steps:

    1. Navigate to Elementor > Settings > General.
    2. Check the boxes labeled ‘Disable Default Colors’ and ‘Disable Default Fonts’.
    3. Save the changes.

    2/ Please find attached a product filter widget for your reference. You can view the accompanying image in the private content area.

    We hope this helps. Should you have any further questions or concerns, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 09:44

    Hello, @anli75,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

    Should you have any further questions or concerns, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 09:40

    Hello, @plnewton,

    In response to your inquiry, we would like to inform you that WooCommerce provides a setting to display the cart after a product has been added. To address the issue you’re experiencing, please follow these steps:

    1. Navigate to the “Add to Cart Behavior” settings.
    2. Uncheck the option labeled “Redirect to the cart page after successful addition.”

    This adjustment should resolve the issue. Additionally, we recommend clearing your browser cache and checking again to ensure the changes take effect.

    We hope this solution helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 09:11

    Hello, @anli75,

    Thank you for contacting us and for using XStore.

    We kindly request that you activate the Elementor Pro plugin and deactivate the Pro Elements plugin, as it is recommended to use only one of them simultaneously.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-builders-getting-started/

    We hope this information is helpful.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 08:02

    Hello, @carliczyk,

    Thank you for your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    Specifically, we have added a variation image gallery under the “White Gold” variation, which addresses the issue you were experiencing. It is important to note that the variation image gallery was necessary due to the “Variation Gallery” option being enabled on your site.

    For your convenience, we have recorded a video demonstrating the changes. You can find the video link in the private content area for your reference.

    We hope this resolves your concerns. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 07:14

    Hello, @Mohammed Alhammouri,

    Thank you for contacting us and for using XStore.

    1/ We have thoroughly reviewed your website and found no issues. The product archive appears to be functioning correctly in the English language.

    For your reference, we have recorded a video demonstrating this. You can find the video link in the private content area.

    2/ If the issue persists on your end, we kindly ask that you record a video showing the steps you are taking and the problem you are encountering. Please upload the video to any file-sharing service and share the link with us. This will help us better understand and address the issue.

    We appreciate your cooperation and look forward to resolving your query as quickly as possible.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 07:05

    Hello, @Verno,

    Thank you for contacting us and for using XStore.

    If you are utilizing the Header Builder through Elementor, kindly follow the steps below to make the necessary adjustments:

    1. Navigate to **XStore Builders** > **Header Builder via Elementor**.
    2. Select **Edit Template**.
    3. Proceed to edit the **Main Header**.
    4. Edit the **Container**.
    5. Go to the **Advanced** tab.
    6. Under **XStore Sticky Header**, adjust the color according to your preferences.
    7. Once done, please update the changes.

    For further clarification, please refer to the image provided in the private content area.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 06:51

    Hello, @uttam pradhan,

    Thank you for contacting us and for using XStore.

    To assist you with editing the slider, please follow the steps below:

    1. Navigate to the page and select “Edit with Elementor.”
    2. Locate and edit the slider widget to identify which slider is currently in use.
    3. Once identified, go to the WordPress dashboard and select “Slides.”
    4. From there, you can edit the specific slide using Elementor according to your requirements.
    5. After making the necessary changes, please update the slide.

    For your reference, we have included an image in the private content area.

    We hope this information is helpful. Should you have any further questions, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 06:44

    Hello, @Merin,

    Thank you for contacting us and for using XStore.

    To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

    Additionally, Please provide your site wp-admin access in private content area so that we can check and help you.

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 06:31

    Hello, @Intermarket Guest Amenities,

    Thank you for contacting us and for using XStore.

    To ensure a smooth and efficient resolution process, we kindly request that you refrain from creating multiple topics for the same issue. This helps us avoid any inconvenience and allows us to assist you more effectively.

    We have checked your website and found no issue, We have edited or created a new page with Elementor on your site.

    We have recorded a video for you, please watch it for reference. The video link is in a private cotnet area.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 06:17

    Hello, @Intermarket Guest Amenities,

    To ensure a smooth and efficient resolution process, we kindly request that you refrain from creating multiple topics for the same issue. This helps us avoid any inconvenience and allows us to assist you more effectively.

    We have already responded to your query in the following thread: (https://www.8theme.com/topic/elementor-not-working-when-i-try-to-edit-my-pages/#post-419836)

    Please review our response there and feel free to reply directly in that thread if you have any further questions or concerns.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 05:56

    Hello, @Intermarket Guest Amenities,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to confirm the resolution.

    To address the problem, we have deactivated the Jetpack Boost and Jetpack Protect plugins, which has successfully resolved the issue.

    For your reference, please find the attached images.

    The PRO Elements plugin is not causing the issue.

    Should you have any further questions or require additional assistance, feel free to reach out.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 05:31

    Hello, @king457,

    Thank you for your response.

    1. To modify the button colors, please insert the following custom CSS code in the designated section: Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.

    .mini-cart-buttons a {
        color: #fff !important;
        background-color: #63d913 !important;
        border-color: #000000 !important;
    }
    
    .btn-checkout, .mini-cart-buttons .btn-checkout {
        color: #ffffff  !important;
        background-color: #31aab1 !important;
    }

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 13:34

    Hello, @king457,

    Thank you for contacting us and for using XStore.

    We kindly request you to navigate to **XStore Builders > Header Builder** via Elementor. From there, please proceed to **Edit Template** and then **Edit Cart Widget**. You can adjust the off-canvas settings according to your requirements and update them accordingly.

    Additionally, please read our theme documentation here:

    https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 13:28

    Hello, @Intermarket Guest Amenities,

    Thank you for contacting us and for using XStore.

    1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    2/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.

    Let us know the results.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 13:08

    Hello, @sherif,

    Could you kindly provide a screenshot with the relevant section marked, along with the URL of the page where you would like to remove only the “Add to Cart” button, without affecting the rest of the content? This will help us better understand your request and assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 11:55

    Hello, @ziga32,

    Please check now.

    If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 11:48

    Hello, @wpagency,

    Thank you for your response.

    The issue was the product attribute type was not selected as a label or a circle. We configured the variation attributes type by following these steps:

    1. Navigate to **WordPress Dashboard** > **Products** > **Attributes**.
    2. Select the attribute you wish to edit.
    3. Choose the desired type according to your requirements.
    4. Save the settings.

    For your convenience, we have provided reference images in the private content area.

    If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 11:43

    Hello, @ziga32,

    Thank you for providing the wp-admin access.

    1/ We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

    For your reference, we have provided images in the private content area.

    2/ Regarding translating the SALE label, Please create a new topic for a new issue on our support forum to avoid any inconvenience and get prompt assistance.

    If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 10:01

    Hello, @ziga32,

    We kindly request that you provide us with access to your site’s WordPress admin panel in the private content area, so that we can review the issue and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 09:58

    Hello, @Adnan,

    Thank you for your response.

    1/ We have thoroughly reviewed the product data for both variable and simple products, including the selection button, and we did not encounter any issues. Everything appears to be functioning as expected.

    For your reference, we have recorded a video demonstrating the process. You can find the video link in the private content area.

    2/ In reference to the Site Health Screen, we kindly recommend reviewing the official WordPress documentation for further details. You can access it via the following link:
    [WordPress Site Health Screen Documentation](https://wordpress.org/documentation/article/site-health-screen/)

    We trust this information will be helpful to you.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 09:23

    Hello, @Adnan,

    We are currently unable to access the backend of your website. Kindly provide valid and functional wp-admin access in the private content area. Additionally, please provide a detailed description of the issue you are facing or the specific goal you wish to achieve, so that we can review the situation and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 07:57

    Hello, @sherif,

    Thank you for contacting us and for using XStore.

    We kindly request that you provide the URL of the variable product page, along with valid wp-admin access to your site, in the private content area. This will allow us to review the issue and assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2024 at 07:49

    Hello, @wpagency,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

    Additionally, you can configure the variation attributes type by following these steps:

    1. Navigate to **WordPress Dashboard** > **Products** > **Attributes**.
    2. Select the attribute you wish to edit.
    3. Choose the desired type according to your requirements.
    4. Save the settings.

    For your convenience, we have provided reference images in the private content area.

    If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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    Viewing 2,520 results - 2,491 through 2,520 (of 13,141 total)
Viewing 30 posts - 2,491 through 2,520 (of 13,141 total)
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