Hello, @Fatcho,

Thank you for your response.

Upon reviewing your website, we noticed that the “Update” button is not appearing in the Elementor editor. To help resolve this issue, we kindly suggest the following steps:

1. **PHP Version Compatibility**:
You are currently using PHP version 8.3.12. Please note that not all plugins are compatible with this version. We recommend downgrading your PHP version to either 8.1 or 8.2. Once this is done, kindly check if the issue persists.

2. **Editing Archive/Shop Pages**:
You can edit your archive pages or shop page using the Product Archive Builder under **XStore Builders > Product Archive Builder** with Elementor, as per your requirements. For more information, please refer to the following documentation:
[XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/)

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Recep,

Thank you for contacting us and for using XStore.

Please try adding the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media only screen and (max-width: 767px) {
.et-lightbox-opened button.mfp-close {
    display: block !important;
    color: #fff !important;
    background-color: black !important;
    border-radius: 5px !important;
}
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @KSP ELECTRONICS,

Thank you for your prompt response.

1/ We have thoroughly reviewed your website and did not encounter any issues. The sticky header appears to be functioning correctly. For your reference, we have recorded a video demonstrating this, which you can view in the private content area.

We kindly suggest checking your website on mobile browsers such as Chrome, Firefox, and Safari to ensure everything is working as expected.

2/ It’s important to note that, in our opinion, this “glitch” is not related to the theme you’re using, as it can also occur with the default theme. You can try testing with a default theme as well. The main cause of this issue likely lies in the size of the content loaded on the page. As you know, each browser has its own unique features and bugs that can affect how content is rendered.

Here are a couple of questions for you:
Have you tried testing with a default theme, such as Hello Elementor or Storefront? Does the same issue occur?
Have you tested the website in other browsers? Is the issue consistent across them?

We hope this information is helpful.

Best regards,
The 8Theme Team

Hello, @KSP ELECTRONICS,

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

To edit the sticky header, please follow these steps:
1. Navigate to **XStore Builders > Header Builder**.
2. Use **Elementor** to edit the container.
3. Adjust the **XStore Sticky Header settings** according to your preferences, and then update the changes.

For your convenience, we have provided reference images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

Best regards,
The 8Theme Team

Hello, @Rafael Santos,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed the banner widget on our test site and did not encounter any issues. It appears to be functioning correctly.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

Hello, @slw250@hotmail.com,

Thank you for contacting us and for using XStore.

We are currently unable to access the backend of your website. Kindly provide us with valid wp-admin access credentials through a private content area, so we can proceed with further assistance.

Additionally, we have reviewed your website on a personal mobile device and did not encounter any issues. The mobile menu appears to be functioning correctly. It seems that the issue you are experiencing may be related to caching on your end. We recommend temporarily deactivating all cache plugins on your website and clearing the cache on your mobile browser before checking the site again.

We hope this resolves the issue. Should you need further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @Fatcho,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with access to your site’s WordPress admin panel through the private content area, so that we can review the issue and assist you accordingly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @GBDesignStudio,

Thank you for contacting us and for using XStore.

Kindly add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

@media only screen and (min-width: 993px) {
    .search-full-width .et-mini-content {
        height: 60vh !important;
    }
}

We trust this will be helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @GBDesignStudio,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to see the updates.

We have implemented the product filter similar to the one in the Kids Toys demo. You can customize it according to your preferences by navigating to **XStore Builders > Product Archive Builder** using Elementor.

For your reference, we have provided an image in the private content area.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @anli75,

Thank you for your prompt response.

We have reviewed your website and added a new test product. Upon testing, we found that the product quantity functionality is working correctly for the newly added product. However, the issue persists with the existing products.

Could you please confirm if the products on your website were imported? If so, we kindly suggest reaching out to your service provider to address and resolve this matter.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
8Theme Team

Hello, @Rodlens Hora,

We are currently unable to access your website. Could you kindly provide us with valid WP-admin login credentials so that we can investigate the issue and assist you further?

Additionally, for a better understanding of the problem, could you please inform us of the mobile device and browser you are using when encountering the issue?

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
8Theme Team

Hello, @Shala,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please provide screenshots when you change the theme, it appears fine.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Rodlens Hora,

Thank you for your response.

Please try adding the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media only screen and (max-width: 767px) {
.et-availability-notify-popup .et-popup-content label{
    max-width:100% !important;
    width: 312px !important;
}
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @anli75,

Thank you for contacting us and for using XStore.

Unfortunately, the requested feature is not currently available and would require additional code customization to implement.

Should you require any specific customizations tailored to your needs, please feel free to submit a request through the following link: https://www.8theme.com/account/#etheme_customization_panel

Thank you for your understanding and cooperation. We look forward to your response.

Best regards,
The 8Theme Team

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello, @KSP ELECTRONICS,

Thank you for contacting us and for using XStore.

1/ We have successfully installed the XStore theme and core plugin on your website. Kindly clear your browser cache and review the updates at your convenience.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

3/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team