Hello, @donaceli,

Thank you for contacting us and for using XStore.

We kindly request that you provide a screenshot of the issue with mark on it, along with your website’s WP-admin access in the private content area, so that we can thoroughly investigate and assist you further.

Thank you for your cooperation.

Best regards,
8Theme Support Team

Hello, @Laksavathi,

Thank you for your response.

1/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

After resetting your website, please let us know, we will import the demo on your site.

2/ Additionally, please provide your site valid Cpanel and wp-admin access in the private content area so that we can check and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Laksavathi,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Plethora,

Thank you for your response.

We suggest that you turn off the Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

It is necessary for you to identify which specific option from any third-party plugin is conflicting with our feature. Once identified, please decide which option you would prefer to disable and which to retain to ensure optimal functionality.

Best regards,
8Theme’s Team

Hello, @khurram virk,

At present, XStore allows for the addition of only one custom tab with content for each individual product. This can be configured by navigating to **Edit Product > XStore Options**. For your reference, we have provided an image in the private content area.

However, if you wish to add multiple custom tabs globally across all products, you can achieve this by using the **XStore Builder**. Simply go to **Single Product Builder with Elementor**, add the desired product tabs, and update the settings. These tabs will then be displayed on all products.

We trust this information will be helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Sayan Kundu,

Thank you so much for purchasing our theme and contacting our support center.

Kindly navigate to **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout > Pagination Type**, and set it to “Default.” Once done, please publish the changes.

For your reference, Please see image for reference here: https://paste.pics/SACFR

If the issue persists after making these adjustments, please provide us with access to your WordPress admin panel in the private content area, so we can further investigate and assist you.

Thank you for your cooperation.

Best regards,
8Theme Support Team

Hello, @TheOne,

Thank you for contacting us and for using XStore.

Please add next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS:

.etheme-elementor-nav-menu--dropdown.nav-sublist-dropdown  .etheme-elementor-nav-menu-item-icon {
    font-size: 25px !important;
}

You can change font size value as per your requirement.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Art Cake,

Thank you for using our theme and for contacting us.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @khurram virk,

Please allow me to clarify the following points regarding the addition of custom tabs to your product pages:

1. If you have added custom tabs using Elementor, these tabs will appear globally across all single product pages.

2. If you would like to add unique custom tabs with different content for each individual product, you will need to use a third-party plugin to achieve this functionality.

For further reference, you may consult the WooCommerce documentation on editing product data tabs here: [WooCommerce Documentation on Editing Product Data Tabs](https://docs.woocommerce.com/document/editing-product-data-tabs/).

Once the plugin is installed, you can edit each product, add the desired custom tabs, and publish the changes accordingly.

We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @raj,

We kindly request that you refrain from creating duplicate topics to help us maintain an organized and efficient support process.

Please refer to our response in the following thread and continue the discussion there:

https://www.8theme.com/topic/how-to-add-categories-wise-deferent-product-on-website-home-page/#post-422389

Thank you for your understanding and cooperation.

Best regards,
8Theme Support Team

Hello, @Khan Arif,

Thank you for contacting us and for using XStore.

Please navigate to XStore > Theme Options > Mobile panel https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @khurram virk,

Thank you for your prompt response.

We have thoroughly reviewed your website and did not encounter any issues. To further assist you, we created a test variable product, and we can confirm that the “Waitlist Notify” button is functioning correctly on your site.

For your convenience, we have recorded a video demonstrating the process. You can find the video in the private content area for your reference.

To resolve the issue you’re experiencing, we kindly suggest editing your existing variable products and configuring the variations as shown in the video.

We hope this information proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @zoljargal,

Thank you for reaching out to us with your concern.

To enable the default footer in your Cart/check out pages, kindly follow the steps below:

1. Navigate to **XStore > Theme Options > WooCommerce (Shop) > Cart/Checkout Layout > Footer**.
2. Enable the option **”Use Default Footer”**.

For your reference, please find an image in the private content area.

Once this is done, you can proceed to customize the footer as per your requirements:

1. Go to **XStore Builders > Footer Builder with Elementor**.
2. Edit the footer according to your preferences and update it.

For further guidance, you may refer to the following documentation:
(https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/)

Should you have any questions or need additional assistance, please feel free to reach out.

Best regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

1/ If you are using single product page layout with Elementor and wish to add custom product tabs, Please navigate to XStore Builders > Single product via Elementor > edit template > Tabs element settings > add custom tab https://paste.pics/RF78I

2/ Should you require more tabs beyond these options, we suggest exploring third-party plugins such as:
– WooCommerce Documentation on Editing Product Data Tabs: https://docs.woocommerce.com/document/editing-product-data-tabs/
– YIKES Easy Custom WooCommerce Product Tabs: https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/

To assist you in resolving your issue, we have prepared a detailed video tutorial. Please watch the video and carefully follow the steps outlined to ensure the resolution of your concern.

You can find the video link in the private content area of our website.

We trust this video will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @creatoys,

Thank you for your response.

Kindly refer to the following solution: https://www.businessbloomer.com/woocommerce-display-product-sale-price-end-date/

We trust this will be helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team