Hello, @Narka,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @aroy club,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import demo content.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
Do not import a few versions altogether, it will create a mess. To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If the issue persists, please delete demo content and let us know which demo you want to import on your website, so we will import the demo on your website.

Best regards,
The 8Theme Team

Hello, @Subho,

Thank you for your prompt response.

Could you kindly provide us with your WordPress admin access in the private content area? This will allow us to review the issue and assist you further.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Lokman,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

Please provide FTP access in the private content area, so that we can check and help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, @Viresh,

Thank you very much for purchasing our XStore theme and for reaching out to our support team.

We kindly recommend that you explore all available templates (demos) for the XStore theme at the following link: [XStore Theme Demos](https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.115543622.1969945736.1731298918-98188080.1716440250). You are welcome to import any demo that suits your needs.

For example https://xstore.8theme.com/elementor/demos/minimal-electronics/

https://xstore.8theme.com/elementor3/electronic-mega-market/

Additionally, we encourage you to review our theme documentation for detailed instructions on theme installation and demo content import: [XStore Theme Documentation](https://www.8theme.com/documentation/xstore/theme-installation/demo-content/).

We hope this information is helpful. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Subho,

Thank you so much for purchasing our theme and contacting our support center.

Kindly edit the single product page template by navigating to **XStore Builders > Single Product Builder** via **Elementor**. From there, please select **Edit Template** and add the **Add to Cart** widget, then update the template accordingly.

For further assistance, you may refer to our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

If the issue persists, please provide us with your WordPress admin access in the private content area, and we will be happy to check and assist you further.

Best regards,
The 8Theme Team

Hello, @Abdul Moiz,

Thank you for contacting us and for using XStore.

You can configure the variation attributes type by following these steps:

1. Navigate to **WordPress Dashboard** > **Products** > **Attributes**.
2. Select the attribute you wish to edit.
3. Choose the desired type according to your requirements.
4. Save the settings.

For your convenience, we have provided reference images in the private content area.

2/ We kindly request you to navigate to **XStore > Theme Options > WooCommerce > Shop Elements > Variation Swatches** and select the design type as **(default)**. Once done, please ensure to publish the changes and check again.

For your convenience, we have provided reference images in the private content area.

3/ Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @adnane,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

If you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @Laksavathi,

We are glad to hear that you have resolved the issue on your own.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @Md Sojib Ahmed,

We kindly request that you provide us with access to your site’s WordPress admin panel in the private content area, so that we can review the issue and assist you accordingly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Jenni,

Thank you so much for purchasing our theme and contacting our support center.

You can create a new menu with desired links via Appearance > Menus and select it via Header Builder – https://prnt.sc/f_E2oqsmhhno

Please navigate to XStore builders > MY account page builder > Edit My Account page using Elementor > delete default content > add My account element and edit settings according to your needs – https://prnt.sc/aS_8oGZ_7i9V

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @Urmila,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

@media only screen and (max-width: 767px) {
    .woocommerce-tabs.horizontal .wc-tabs {
        white-space: normal !important;
    }
}

We hope this solution addresses your needs. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @QuietFly,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Web hoster,

Thank you for contacting us and for using XStore.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN or server cache ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team