Hello, @ubansal,

Thank you for contacting us and for using XStore.

To hide related product tab in a particular product, please add next custom CSS code in XStore > Theme OPtions > Theme custom CSS > Global CSS.

It will hide related product tab on this product page: https://sazunajewellers.com/product/sazuna-nyla-infinity-diamond-ring/

.postid-879549 h2.products-title.related-products-title {
    display: none !important;
}

.postid-879549 .swiper-entry.related-products.middle.arrows-hover {
    display: none !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @FrancescaRiccardi,

Thank you so much for purchasing our theme and contacting our support center.

Upon reviewing the issue on our test site, we were unable to replicate the problem. It appears that the issue is specific to your website.

Additionally, after inspecting your website, we discovered that some themes are corrupted. The following error message is being displayed: “Installed but incomplete themes.”

To resolve this issue, we kindly request that you follow these steps:

1. Please ensure you take a complete backup of your website.
2. Navigate to the **WP-content/themes** directory and delete the existing XStore theme.
3. Download the XStore theme (version 9.4.4) from the following link: [XStore Theme Download]
https://www.8theme.com/downloads/
4. Reinstall and activate the XStore theme by going to **Appearance > Themes**.
5. After completing these steps, please check if the issue is resolved.

If the problem persists, we recommend keeping all third-party plugins deactivated and granting us permission to debug your site. This may involve deactivating all third-party plugins and any on-site customizations. This will allow us to investigate further and provide the necessary assistance.

Please remember to take a full backup of your site before proceeding with any changes.

We hope this solution helps. Should you need further assistance, feel free to reach out.

Best regards,
The 8Theme Team

Hello, @Parag,

We would like to inform you that we have successfully removed the existing XStore theme from your website and reinstalled the latest version of the XStore theme. You can download the theme archive from the following link: https://www.8theme.com/downloads/

Additionally, we have deactivated all third-party plugins on your website and successfully imported the demo content.

We trust this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Parag,

Thank you for providing the login access.

We are pleased to inform you that the Sneakers demo has been successfully imported onto your website. Kindly clear your browser cache and review the changes at your convenience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @JiPanditJI,

Thank you for your response.

Upon reviewing your website, we noticed that it is not displaying correctly. Specifically, the console is showing a 409 error response from the server.

We kindly recommend that you contact your hosting service provider to address this issue.

Additionally, we suggest disabling all third-party plugins (including cache plugins and CDN) that are not included with XStore. You can find a list of the included plugins here: [https://xstore.helpscoutdocs.com/article/36-included-plugins]. After disabling these plugins, please clear your browser cache and check the website again. It is possible that one of the additional plugins is causing the issue.

If the problem persists, please keep all third-party plugins deactivated and grant us permission to debug your site. This may involve deactivating all third-party plugins and any on-site customizations. Doing so will allow us to investigate the issue further and provide the necessary assistance.

Before proceeding, we strongly advise you to take a complete backup of your website to ensure the safety of your data.

Thank you for your attention to this matter. We look forward to assisting you.

Best regards,
The 8Theme Team

Hello, @Parag,

Thank you for your response.

Kindly provide us with your cPanel and WordPress admin access in the private content area, so that we can review your system requirements and assist you with the demo import on your website.

Additionally, please let us know which specific demo with which page builder (Elementor or Wp-bakery) you would like to have imported.

Thank you for your cooperation. We look forward to assisting you further.

Best regards,
8Theme Team

Hello, @JiPanditJI,

Thank you for contacting us and for using XStore.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

If the issue persists, We kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

Additionally, Please provide your site wp-admin access in the private content area so that we can check and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @Parag,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Jenni,

Thank you for your response.

We kindly request that you provide us with access to your site’s WordPress admin panel in the private content area, so that we can review the issue and assist you accordingly.

Additionally, Please try this solution and check again.

Please navigate to XStore builders > MY account page builder > Edit My Account page using Elementor > delete default content > add My account element and edit settings according to your needs – https://prnt.sc/aS_8oGZ_7i9V

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @mitys,

Thank you for contacting us and for using XStore.

Yes, it is indeed possible to change the megamenu behavior from a hover event to a click event using the XStore theme. To do this, please follow the steps below:

1. Navigate to **Appearance** > **Menus** > **Main Menu**.
2. Under **Menu Options**, select the option to **Open submenu by click**.
3. Save the settings.

For your convenience, we have provided an image in the private content area as a reference.

We hope this resolves your issue. However, if the problem persists, kindly provide us with your site’s WordPress admin access in the private content area, and we will be happy to further assist you.

Best regards,
The 8Theme Team

Hello, @luc,

Thank you for contacting us and for using XStore.

If you would like to update the mobile menu logo, please follow the steps below:

1. Navigate to **XStore Builders** > **Header Builder** via Elementor.
2. Select **Edit Header**.
3. Go to **Edit Site Settings** > **Site Identity**.
4. Change the site logo and save the settings.

For your convenience, please refer to the attached image for further guidance.

We hope this information is helpful. Should you have any further questions, feel free to reach out.

Best regards,
The 8Theme Team

Hello, @Brunos,

If you would like to request the addition of new features or options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

Thank you for your continued support.

Best regards,
The 8Theme Team

Hello, @Laksavathi,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with access to your site’s WordPress admin panel via the private content area, so that we can review your settings in detail and assist you more effectively.

Additionally, Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options and check again.

We hope this helps.

Best regards,
The 8Theme Team

Hello, @RapidClick,

Thank you for your response.

1/ We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

For your reference, please see the attached image in the private content area.

2/ You can download the wp-bakery plugin’s latest version on this page: https://www.8theme.com/downloads/

3/ We would like to inform you that it appears the Autoptimize plugin is conflicting with other plugins or caching plugins on your website. For further assistance, we kindly recommend reaching out to the plugin’s support team or author for additional guidance.

We hope this information is helpful.

Best regards,
The 8Theme Team

Hello, @Marlon,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

To edit the header, please navigate to **XStore Builders > Header Builder** and use **Elementor** to make the necessary changes according to your requirements. Once done, don’t forget to update the changes. https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We hope this resolves your concerns. Should you need any further assistance, please feel free to reach out.

Best regards,
8Theme Team