Hello, @MBG,

Thank you for your response.

Yes, you can use Elementor instead of WP Bakery, Please navigate to WordPress dashboard > Plugins > delete the wp-bakery plugin.

Afterward, Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version with the Elementor plugin.
Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Md Abdulla Al Mamun,

Thank you for your response.

We have thoroughly reviewed your website and did not identify any issues on our end. It appears that the problem may be related to cached data on your side. We kindly recommend clearing all caches, including your browser cache and any cache plugins you may be using, and then checking your website again.

Alternatively, you may try accessing your website using a fresh browser or an incognito/private browsing window to see if the issue persists.

For your reference, we have provided an image in the private content area.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @prosenberg,

Thank you for contacting us and for using XStore.

We kindly request you to provide the URL of the specific category page where the content is displayed above the header. Additionally, please share your website’s WordPress admin access in the private content area so that we can review the issue and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @elrincondelanena.moda@gmail.com,

Thank you for your response.

We would like to inform you that XStore provides licensing for one live site and up to two staging sites for testing purposes per purchase code. You can find more details about this in our documentation here: [XStore Licensing Information](https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/).

If you wish to test and configure the NFT CRYPTO and MARSEILLE04 demos without impacting your live website, we recommend creating a staging site where you can safely import and configure the demos.

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Md Abdulla Al Mamun,

Thank you so much for purchasing our theme and contacting our support center.

1/ Kindly refer to our theme documentation available at the following link: [XStore Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

To modify the layout of your shop page using Elementor, please navigate to **XStore Builders > Product Archive Builder > Edit Template with Elementor**. From there, you can customize the layout according to your preferences and save the changes.

2/ For your convenience, please follow these steps https://woocommerce.com/document/woocommerce-shortcodes/ to add the order tracking functionality: navigate to the ‘Edit Page’, then insert a ‘Shortcode’ element, and within that element, input the following shortcode: [woocommerce_order_tracking]

3/ 1/ In case you need to translate the site from English to german, the Loco translate plugin can be used to translate the theme and Core plugin. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

2/ But in case you want to have a multilanguage site, you need to use WPML – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ and WPML support will help you.
Please note, if WPML is installed but not configured correctly, the translation functionality may not perform optimally. It is essential to either properly configure WPML, if you choose to use it, or to disable the plugin entirely if it is not needed.

3/ Our language switcher & currency switcher are just a demo choices not a real switcher.

Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this helps.

Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @mustafa,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @zoljargal,

Thank you for contacting us and for using XStore.

1/ Please activate the Classic Widgets Panel in XStore > Theme Options > General previously. https://imgur.com/RA0GUA0

2/ Please navigate to WordPress dashboard > Widgets > Shop Sidebar: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @elrincondelanena.moda@gmail.com,

Thank you for your response.

Could you kindly let us know which theme you would like to download and have configured?

Additionally, we kindly request that you create a new topic for each new issue on our support forum. This helps us ensure a smoother process and allows us to provide you with prompt and efficient assistance.

Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Amba,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Sam,

Thank you for contacting us and for using XStore.

Please read and follow the steps written in our theme documentation here: Sales Booster > https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @mustafa,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @elrincondelanena.moda@gmail.com,

If you would like to revert to the previously activated theme, we kindly recommend contacting your service provider and requesting them to restore the previous backup of your website.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to let us know.

Best regards,
The 8Theme Team

Hello, @elrincondelanena.moda@gmail.com,

Thank you for your response.

We kindly request you to navigate to the following path in your XStore settings:

**XStore > Theme Options > Style/Colors > Background Color Container**

From there, you can select the desired background color for the container template, which spans the entire visible area when the layout width option is enabled. Once you have made your selection, please remember to publish the changes.

For your reference, please see the image provided in the private content area.

We hope this guidance is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Brooke,

Thank you for contacting us and for using XStore.

To display a countdown timer on the product page, please edit the product settings to include the sale price, sale price dates, sale price start time, and sale price end time. Then, navigate to 8Theme Product Options > General > Sale Countdown and select either Single/List/Grid. For a better reference, please see the images provided at the following links: https://postimg.cc/fkhqHDBt and https://postimg.cc/xkDL0TkL.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Rodlens Hora,

Thank you for contacting us and for using XStore.

Please note that the behavior you are observing is the default functionality of WooCommerce variable products. These products are managed by the WooCommerce plugin.

If you have any questions or require further assistance regarding WooCommerce’s functionality, we kindly recommend contacting their support team directly via the following link: https://wordpress.org/support/plugin/woocommerce/

Should you have any additional inquiries, feel free to let us know.

Best regards,
The 8Theme Team