Hello, @Cristina,

Thank you for contacting us and for using XStore.

To modify the mobile menu, please follow these steps:
1. Navigate to XStore Builders > Header Builder via Elementor.
2. Select ‘Edit Header Template’.
3. Choose ‘Edit Mobile Menu’.
4. Click on ‘Edit WP-Menu’ to check which menu is currently in use.
5. Subsequently, proceed to ‘Appearance’ > ‘Menus’.
6. Edit the specific menu according to your requirements and ensure to save the settings.

For your reference, images have been provided in the private content area.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Cristina,

Thank you for contacting us and for using XStore.

To update the button link, please follow these steps:

1. Edit the page using **Elementor**.
2. Select the **Banner** widget.
3. Edit the **Button** settings.
4. Add the desired **button link** as per your requirement.
5. Save and update the changes.

If the issue persists, kindly provide us with your **WordPress admin access** in the **private content area**, so we can review the issue and assist you further.

Should you need any additional support, please feel free to reach out.

Best regards,
8Theme Support Team

Hello, @Dracotoco,

Thank you for providing us with the WP-Admin access.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to see the updates.

To address the issue, we have added your website logo in a .png file, which has resolved the problem.

For your reference, please find the image in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @elmou,

Thank you for reaching out to us.

1. We find your request a bit unclear. To assist you more effectively, could you please provide a detailed description of your request, including your specific goal? Additionally, if possible, kindly share screenshots of the issue with relevant markings to help us better understand the problem.

2. To gain further clarity on the issue you are facing, we kindly ask you to record a video demonstrating the steps you are taking and the problem encountered. Please upload the video to a file-sharing service and share the link with us.

Furthermore, we would appreciate it if you could provide us with temporary wp-admin access to your site in the private content area. This will allow us to review your settings and assist you more efficiently.

We appreciate your cooperation and look forward to resolving your query as soon as possible.

Best regards,
8Theme Team

Hello, @jainav,

Thank you for your response.

We are currently unable to access your website’s backend, as it appears that you are using a local server (localhost) instead of a live website.

Additionally, you can edit the page using Elementor by selecting the banner widget, where you can update the button title as per your requirements. Once the changes are made, please ensure to save and update the page.

For your reference, we have provided an image in the private content area.

We hope this information is helpful. Please let us know if you need any further assistance.

Best regards,
8Theme Team

Hello, @Tarique,

Thank you for contacting us and for using XStore.

We have reviewed your website and noticed that you are utilizing a custom product archive layout with Elementor for your shop page. For detailed guidance, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

To enhance your site further, you have the option to add banners for each specific product category. To do this, please create a new static block tailored to your requirements. Subsequently, you can edit the specific product category and embed the static block shortcode in the description. Ensure you save the settings after making these changes.

Additionally, To assist you in displaying distinct banners for different product category pages, we have prepared a detailed instructional video. We kindly request that you view this video and follow the steps outlined therein to implement this feature effectively.

You can find the video link in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @jainav,

Thank you for your response.

1/ Please edit the page with Elementor> add button widget > and configure it according to your requirements. https://elementor.com/help/button-widget/

2/ – Any email address can be used for the new account, it does not have to be your personal email.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme Support Team

Hello, @jainav,

Thank you for contacting us and for using XStore.

To add the same button, you can use the Button widget and configure it according to your requirements.

If the issue persists, please provide your WordPress admin access in the private content area so that we can review your settings and assist you further.

Best regards,
8Theme Support Team

Hello, @riddlezitindustries,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to ensure everything is functioning correctly.

Additionally, we have adjusted the site visibility settings. Please navigate to:
**WooCommerce > Settings > Site Visibility > Select “Live” and save the settings.**

For your reference, we have provided an image in the private content area.

2/ Regarding set tax per product, please create new topic for new issue on our support forum to avoid any inconvenience and get prompt assistance.

We hope this helps! Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @B,

Thank you for contacting us and for using XStore.

1/ To better understand the issue you are experiencing, we kindly request that you provide screenshot of the problem or record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @smalameri,

Thank you for contacting us and for using XStore.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

2/ If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team.

Hello, @James,

Thank you for your response

By default, WooCommerce’s built-in product Import/Export tool does not include gallery image fields in the export file. However, you can use third-party plugins, which better meets your requirements but at your own risk.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello, @chrisbond,

Thank you for your response.

During your investigation, You activated the XStore parent theme on your website and found no issues. It appears that the problem is related to the Xstore child theme currently in use.

We recommend reviewing your child theme code customization or considering the use of a new child theme to address the issue.

You can download new XStore child theme here: https://www.8theme.com/downloads/

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Mauro,

Thank you for contacting us and for using XStore.

Please try to add the next custom CSS Code in XStore > Theme Options > Theme Custom CSS > Global CSS

@media only screen and (max-width: 767px) {
    form.checkout:has(.etheme-elementor-cart-checkout-page-wrapper.flex) [class*=-separated] .etheme-elementor-cart-checkout-page-coupon{
        width: calc(100% - var(--column-proportion, 40%) - var(--cols-gap, 30px));
    }
}

We hope this helps.

If the issue persist, Please provide your site wp-admin access in private content area so we can take a closer look at your settings and help you.

Best regards,
The 8Theme Team

Hello, @Anurag,

Thank you for your response.

We kindly request further clarification regarding your inquiry, as certain aspects are a bit unclear to us. To assist you more effectively, could you please provide a screenshot of the issue? If possible, kindly mark the specific button whose size you would like to adjust. This will help us better understand your request and provide the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team