The slideshow has been prepared and the add to cart button and quantity have been added, but unfortu

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 5 days ago ago by Tony Rodriguez

  • Avatar: smalameri
    smalameri
    Participant
    February 4, 2025 at 19:45

    The slideshow has been prepared and the add to cart button and quantity have been added, but unfortunately it did not appear in the slideshow.

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    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 5, 2025 at 05:23

    Hello, @smalameri,

    Thank you for contacting us and for using XStore.

    1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    2/ If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team.

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