Hello, @devssoft,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins -clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @muhammad,

Thank you for your response.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service https://wetransfer.com/ and provide us with the link.

2/ Please describe your request in detail what exactly you want or your desired goal for my better understanding.

Furthermore, Please provide your site wp-admin access in the private content area so we can take a closer look at your settings and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

Yes, it is possible to add separator lines to menu items by using the custom CSS **border-top** property. You can find more details about this property at the following link:
https://www.w3schools.com/cssref/pr_border-top.php

Alternatively, please provide the URL of the page where you would like to add separator lines to the menu. This will allow us to review the page and provide you with the appropriate custom CSS code to resolve your issue.

Best regards,
8Theme Team

Hello, @muhammad,

Thank you for contacting us and for using XStore.

We have checked your website and You are using a 3rd-party plugin – Variation Swatches for WooCommerce, but we offer our own variation swatches https://youtu.be/LgzC4iK-j6A?feature=shared In case you are not using our swatches you need to contact the support of the plugin directly.

We hope for your understanding and cooperation.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @MiguelFlorian,

Thank you for reaching out to us.

It appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best regards,
8Theme’s Team

Hello, Igor,

Thank you for contacting us and for using XStore.

Dashboard > Products > Categories > add description – https://prnt.sc/qSj5vs3xxnue

To make the category description visible on the product archive page, you can add an appropriate element https://prnt.sc/1epWDDKdBOP0 via the Products Archive Builder using Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, @Ismail Noor Bhuiyan,

Thank you for contacting us and for using XStore.

Could you kindly provide a screenshot of the issue you are experiencing? Additionally, please share your website’s WordPress admin access in the private content area so that we can review your settings and assist you more effectively.

We appreciate your cooperation and look forward to resolving your concern.

Best regards,
8Theme Team

Hello, @muhammad,

Thank you for contacting us and for using XStore.

1/ We understand that it is asking for a registration key, and we are here to assist you.

Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist!

We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

Unfortunately, if you want to import templates from the Revolution slider or WPBakery template library you need to buy the personal license of plugins. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

– Slider Revolution, here are steps on how to add a slider from our demo to your own website:
1/ Download “Revolution sliders from XStore Demos” from https://www.8theme.com/downloads/ > unzip it and find exactly this slider – https://prnt.sc/qNU7RiHgBj-z
2/ XStore > Plugins Installer > install and activate Slider Revolution plugin > go to settings of the plugin and import the demo slider – https://prnt.sc/knQFVSQKYlRi > https://prnt.sc/Dihu8dPL7EIK > https://prnt.sc/3q3DY9j3FYnB
3/ Edit slider settings https://prnt.sc/E5eWjEOnUM7L > select product category for the content – https://prnt.sc/3tXP3zTIrMfI
4/ Edit a page > Add the slider element https://prnt.sc/K2MDWJIxEcZu and select the module – https://prnt.sc/M0mssm-MFkcc

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @Rowan Keizer,

Thank you for contacting us and for using XStore.

1/ Please provide a screenshot of the problem for my better understanding.

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, @kmc,

Thank you for providing the screenshots.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to confirm the changes.

For your reference, we have added the necessary CSS code in:
**XStore > Theme Options > Theme Custom CSS > Global CSS**

Additionally, please refer to the images provided in the private content area for further details.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @Giffy Exclusive Store,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: https://elementor.com/help/elementor-widget-panel-not-loading/ -This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins -clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Krzysztof,

Thank you for contacting us and for using XStore.

We have looked into the issue, and it appears that the product images in your emails are being served in WebP format. Some email clients do not fully support WebP images, which may be causing them not to display correctly.

As a solution, we recommend replacing the WebP images with PNG format. Once you update the images to PNG, they should display properly in the sent emails.

Please try this and let us know if you need any further assistance. We’re happy to help!

Best regards,
8Theme Team

Hello, @MiguelFlorian,

Thank you for contacting us and for using XStore.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

2/ If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team.

https://www.8theme.com/topic/connecting-product-pages-using-a-color-switcher-2/#post-433728

Hello, @Sayan Kundu,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your mobile browser cache to ensure everything is functioning correctly.

Additionally, we have deactivated the LiteSpeed Cache plugin on your website.

For further reference, please watch the video provided in the private content area.

2/ Regarding the issue with the off-canvas cart progress bar, we kindly recommend referring to our theme documentation for detailed guidance:

https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/
https://www.8theme.com/documentation/xstore/xstore-features/cart-checkout-progress-bar/

We hope this information is helpful. Please feel free to contact us if you need further assistance.

Best regards,
8Theme Team