Hello, PR,

We regret to inform you that this is not possible at this time. However, you may post your request on our Taskboard at https://www.8theme.com/taskboard/.

If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We thank you for your understanding and look forward to your continued support.

Best Regards,
8Theme’s Team

Hello Aasem,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please edit the page with Elementor > Edit Slides > and turn off the Overflow Visible option and save the settings. Please refer to the image for further reference. https://postimg.cc/8jTM6yxq

We hope this helps.

Best Regards,
8Theme’s Team

Hello PR,

We are pleased to inform you that you can use the XStore’s Fake Product Sold Counter feature to display total sales messages on single products, quick view, and product archives. This feature can help your store to increase sales. Please refer to the image below for a better reference: https://postimg.cc/XBFYp0kT

For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/boost-your-sales-with-xstores-fake-sold-counter-feature/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Isabel Lima,

We have recorded a video to demonstrate how to add an image as a logo in the footer on our test site. Please watch the video in its entirety and follow the steps shown. https://www.veed.io/view/87653e6e-bb83-40f6-98bb-dd1b9fdebdc6?sharingWidget=true&panel=share

We hope this will resolve your issue.

Best Regards,
8Theme’s Team

Hello, @Fahad Khalid.

If you are experiencing conflicts with jQuery not loading on your WordPress website, here are a few steps you can take to troubleshoot the issue:

1. Check for plugin conflicts: Sometimes, plugins can conflict with each other or with the theme, causing jQuery not to load. Try disabling all your plugins and see if the issue is resolved. If it is, enable your plugins one by one to identify the one causing the conflict.

2. Check jQuery version: Make sure that you are using the latest version of jQuery, and that it is compatible with your theme and plugins.

3. Check server settings: Make sure that your server settings are configured correctly and that jQuery is not being blocked by any security settings.

4. Check Cloudflare and LiteSpeed settings: If you are using Cloudflare and LiteSpeed, check the settings to make sure that jQuery is not being blocked or cached incorrectly. You may need to adjust some settings or clear the cache to resolve the issue.

5. Please check the options related to the JQuery under XStore >> Theme Options >> Speed Optimization, try to turn ON and OFF those options and check back your site.

By following these steps, you may be able to identify and resolve the conflicts with jQuery not loading on your WordPress website.

Best Regards,
8Theme’s Team

Hello, @First Idea,

If you are experiencing slow loading times and a 503 error when accessing your WordPress dashboard, there are several potential causes that you can investigate:

Server resources: Although your server provider has checked and confirmed that everything is good from their end, it’s possible that your website is consuming too many server resources, causing slow loading times and 503 errors. Check your website’s CPU and memory usage to see if they are abnormally high. If they are, you may need to optimize your website’s code, plugins, or database, or upgrade to a higher server plan.

Plugins: Sometimes, plugins can cause conflicts and slow down your website. Try disabling all plugins to see if the problem goes away. If it does, enable your plugins one by one to identify the culprit.

Database issues: A corrupted or bloated database can also cause slow loading times and 503 errors. Use a plugin like WP-Optimize to optimize your database and remove any unnecessary data.

Firewall or security plugins: Firewall and security plugins may block certain requests or IP addresses, causing the 503 error. Check your firewall and security settings to see if they are blocking any requests.

Server configuration issues: Finally, there may be server configuration issues that are causing the problem. Check your server’s error logs to see if there are any errors that could be related to the slow loading times and 503 errors.

By investigating these potential causes, you may be able to identify and fix the problem causing the slow loading times and 503 errors on your WordPress dashboard.

Please read this article: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/503#:~:text=The%20HyperText%20Transfer%20Protocol%20 (HTTP,maintenance%20or%20that%20is%20overloaded) and try to reach out to your hosting provider again for further assistance on this.

Best Regards,
8Theme’s Team

Hello, @PR,

In general, 512M is considered to be a very high memory limit for a WordPress website and should be sufficient for most websites. However, depending on the size and complexity of your website, you may need to increase the memory limit even further to achieve better performance.

Best Regards,
8Theme’s Team

Hello, @PR,

Yes, you can, If you need to increase the memory limit for your WordPress website via cPanel, you can follow these steps:

Log in to your cPanel account.

Look for the “Software” section and click on “Select PHP Version”.

In the top right corner of the screen, click on “Switch To PHP Options”.

Locate the “memory_limit” option and change the value to the desired limit, for example, 256M or 512M.

Click on the “Save” button at the bottom of the page.

Finally, log in to your WordPress dashboard and check if the memory limit has been increased.

By following these steps, you can increase the memory limit for your WordPress website via cPanel. Please note that some hosting providers may restrict access to the PHP configuration files, and in that case, you may need to contact your hosting provider to increase the memory limit.

Best Regards,
8Theme’s Team

Hello @kanompunk,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the resolution. We have deactivated the Site Kit by Google plugin, which has resolved the issue. For your reference, please see the attached image: https://postimg.cc/k6ZD7R4c

Best Regards,
8Theme’s Team

Hello, Isabel Lima,

Thank you for using our Theme. We understand that you may be concerned about the complexity of the update process. To ensure a smooth transition, we recommend the following steps:

1. Take a complete backup of your site before updating the Theme to avoid any potential issues.

2. Deactivate all third-party plugins before updating the Theme.

3. Take a backup of your custom code and remove it from the site before updating the Theme.

4. If you are using a Child Theme, activate the Parent-Theme before updating the Theme.

5. Clear all caches from your server and site, and then check your site after clearing the browser cache to see what changes have occurred.

6. Go to Appearance >> Themes and update the Theme with one click.

7. Go to XStore >> Plugins Installer and update the Theme’s required/recommended plugins one by one.

8. Check your site after clearing the browser cache to see what changes have occurred.

9. Activate the Child Theme.

10. Activate all third-party plugins one by one.

Finally, check your site after clearing the browser cache.

For more information on how to update the Theme, please refer to our Theme documentation: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team.

Hello @PR,

We would appreciate it if you could provide us with more information about your issue, including screenshots if possible, as well as the URL of the website where you are experiencing the issue. This will help us to better understand the situation and provide the necessary assistance.

You can upload the screenshots to https://postimages.org/ and paste the links here.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, @PR,

Increasing the memory limit in WordPress can improve the performance of your website, especially if you have a lot of plugins and/or a complex theme. It can help prevent issues like the white screen of death, slow loading times, and errors related to insufficient memory.

To increase the memory limit in WordPress, you can follow these steps:

1) Open your WordPress directory on your web server using an FTP client.

2) Find the wp-config.php file and download a copy of it to your computer.

3)Open the wp-config.php file in a text editor.

4) Add the following code just above the line that says “That’s all, stop editing! Happy blogging.”

code

define( 'WP_MEMORY_LIMIT', '256M' );

This code increases the memory limit to 256MB, but you can adjust the number to a higher or lower value based on your needs.

Save the changes to the wp-config.php file and upload it back to your web server, overwriting the original file.

It’s important to note that increasing the memory limit won’t necessarily improve your website’s performance on its own. You should also optimize your website by minimizing the use of plugins, optimizing images, using caching, and other best practices for improving website speed.

As for what memory limit to set, it depends on the size and complexity of your website. A memory limit of 256MB is a good starting point, but you may need to increase it further if you have a lot of plugins or a large website with a lot of traffic. If you’re not sure what memory limit to set, you can consult with your web host or a WordPress developer for guidance.

Best Regards,
8Theme’s Team

Hello @Kelly,

Thank you for selecting XStore as your WooCommerce WordPress theme.

In the demo, the icon images are used as menu item images in the secondary menu.

To resolve your issue, please upload the icon images and use them as menu item images in the secondary menu.

Additionally, please refer to the screenshots provided for further reference: https://postimg.cc/VJTnDy7V, https://postimg.cc/YGyHm32Y, https://postimg.cc/rdBGF6xr.

Best regards,
8Theme’s Team

Hello, @Peter,

We kindly request that you please navigate to the Elementor settings of the section with the slider https://prnt.sc/CPvE5A2jPzbt and turn off the Stretch Section option.

Afterward, please check the slider to ensure the changes have been applied and the problem is fixed.

Best Regards,
8Themes Team

Hello Piotr,

Thank you so much for purchasing our theme and contacting our support center.

We apologize for any inconvenience this may have caused. The issue will be resolved in the next theme update. If you would like to receive the fix sooner, please refer to the Private Content area.

Alternatively, please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic, on which you are facing the issue so that we’ll check and fix it on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Kind Regards,
8theme team