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Forum Replies Created

Viewing 30 posts - 9,961 through 9,990 (of 13,151 total)

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Tony Rodriguez

Support staff

March 27, 2023 at 08:37

Hello Ms Morbenia Morbeck,

1) We apologize that we are unable to view the screenshot you provided. We are receiving a 404 error. Please provide a new and working screenshot so that we can review it and provide assistance.

2) Do you mean this: https://postimg.cc/QBGxkckw ?

We suggest you watch and follow the steps shown in the video provided at the following link for a better reference: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Themes Team.

#351371 Copied In reply to: Create side and horizontal menus. How to position the atick block menus?

Tony Rodriguez

Support staff

March 27, 2023 at 08:08

Hello PR,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We have reviewed your website and determined that a CDN is enabled, which is why you are unable to view the changes on the front-end of the site. Please refer to the image provided at the following link for further reference: https://postimg.cc/Ff4v2DLg

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We suggest that you try temporarily disabling any CDN caching or cache plugins, clearing the browser cache, and then checking again.

We have recorded a video for you on your website, please watch it in its entirety for better reference. Please refer to the private content area to view the video link.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#351370 Copied In reply to: How to disable the spinning circle? Take too much time :-(

Tony Rodriguez

Support staff

March 27, 2023 at 07:14

Hello movileanu,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm. We have edited the product > 8theme layout options > Product layout and selected “inherit” as the option, which has resolved the issue.

We have also recorded a video for your reference. Please watch it in its entirety for a better understanding: https://www.veed.io/view/5d9f1db0-090c-4d87-b490-3fc250ba05bd?sharingWidget=true&panel=share

Best regards,
8Theme’s Team

#351364 Copied In reply to: choose layout for the single product page

Tony Rodriguez

Support staff

March 27, 2023 at 06:55

Hello Zeal Evince,

We have observed that the administrative login credentials you provided are not functioning as expected. Please refer to the video located in the private content area and provide us with the correct, tested login details.

In addition, we would appreciate it if you could provide a screenshot of your issue and share it with us for a better understanding of the issue so that we can provide you with an appropriate solution.

You may upload the screenshots on https://postimages.org/ and paste the links here.

We thank you for your cooperation.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#351362 Copied In reply to: Website looks different when working on backend

Tony Rodriguez

Support staff

March 27, 2023 at 06:32

Hello, @PR,

Sure, take your time.

Thank you for contacting us. We are always here to help you with any further concerns you may have. Please feel free to reach out to us with any new topics.

We wish you a pleasant day.

Sincerely,
8Theme’s Team

#351359 Copied In reply to: Increasing memory for a better website experience?

Tony Rodriguez

Support staff

March 27, 2023 at 06:31

Hello PR,

Well, it might be.

Thank you for contacting us. We are always here to help you with any further concerns you may have. Please feel free to reach out to us with any new topics.

We wish you a pleasant day.

Sincerely,
8Theme’s Team

#351358 Copied In reply to: Can we use the timer feature for sales booster on other parts of the website?

Tony Rodriguez

Support staff

March 27, 2023 at 06:28

Hello @Stelio,

Thank you for your inquiry. You can add custom text or images to the single product page using our theme’s built-in feature, “Single Product Builder”. You will need to create your own layout for the Single Product Page using the widgets of the Single Product Builder.

To add a section with an image or text, such as “HAVE QUESTIONS”, please navigate to Dashboard > Static Block > Add new Static Block and edit it using Elementor. Once you have made the necessary changes, save it as a Static Block.

After that, please select the desired Static Block for HTML Block 1 under XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Custom HTML Block 01 and save the settings. For a better reference, please see the images provided.

https://postimg.cc/qtk6MkVF
https://postimg.cc/5Hq5n71h

We hope this information is helpful. If you have any further questions, please do not hesitate to contact us.

Best regards,
8Theme’s Team

#351357 Copied In reply to: How to include custom texts/warnings in the product information area?
Tony Rodriguez

Support staff

March 27, 2023 at 06:18
Hello @Stelio,

1. We are pleased to inform you that the functionality you are looking for is already the default functionality of WooCommerce. To enable it, please go to WooCommerce >> Settings >> Products and check the option “Redirect to the cart page after successful addition” to YES. For your reference, please see the screenshot provided: https://postimg.cc/RJ5J7b92

2. In order to redirect to the checkout page directly when clicking on the add to cart button, you may need to install a Child Theme on your site and add the following code to the Child theme’s functions.php file:

function redirect_to_checkout_after_add_to_cart() { global $woocommerce; $checkout_url = $woocommerce->cart->get_checkout_url(); return $checkout_url; } add_filter('woocommerce_add_to_cart_redirect', 'redirect_to_checkout_after_add_to_cart');

Once you have saved your changes to the functions.php file, you should be able to redirect to the checkout page directly when clicking on the add to cart button.

We hope this helps.

Best Regards,
8Theme’s Team.
#351355 Copied In reply to: How to go to cart page when clicking add to cart?
Tony Rodriguez

Support staff

March 27, 2023 at 06:05

Hello deneme,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have checked your site on my personal mobile and found no issue. It appears to be a cache issue at your end. We recommend that you clear your mobile browser cache and check again.

Additionally, we have recorded a video for your reference. Please watch it in its entirety for a better understanding: https://www.veed.io/view/5b51bba0-9ef9-469c-a138-515acd7a0fc2?sharingWidget=true&panel=share.

You can also try using the Chrome browser tool to clear your browser cache: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en.

Best Regards,
8Theme’s Team

#351354 Copied In reply to: Desktop menu doesn’t switch to mobile menu

Tony Rodriguez

Support staff

March 27, 2023 at 06:02

Hello @Eleni,

We regret to inform you that it is not possible to apply the size guide to the specific product category without using the single product builder. This would require extra customization at this time.

If you would like to change the behavior or add an option to enhance its functionality, please post your request on our taskboard at https://www.8theme.com/taskboard/. If it receives votes from other customers, our development team will attempt to include it in one of our upcoming updates.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#351353 Copied In reply to: Xstore theme and Fancy Product Designer

Tony Rodriguez

Support staff

March 27, 2023 at 05:45

Hello, @davidferfer,

Thank you for purchasing our theme and for contacting our support center.

We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We suggest that you try temporarily disabling any CDN caching or cache plugins, and clearing the browser cache, and then checking again.

If the issue persists, we request that you provide us with the URL and temporary working/valid access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

#351352 Copied In reply to: Problem with widget Ajax Products Tabs in the same page

Tony Rodriguez

Support staff

March 27, 2023 at 05:38

Hello, @PR,

We suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore in order to troubleshoot the issue you are experiencing. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem. Please let us know the result of this test.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

Please share the working WP Admin Logins details under the private content area of the topic, so that we can further investigate your issue on your site.

We look forward to hearing from you.

Best Regards,
8Themes Team.

#351351 Copied In reply to: Create an account button/section not showing up on checkout page

Tony Rodriguez

Support staff

March 27, 2023 at 05:34

Hello Zeal Evince,

Thank you for purchasing our theme and for reaching out to our support center.

We have reviewed your website and discovered that a CDN is enabled, which is why you are unable to view the changes on the front-end of the site. Please refer to the following image for further reference: https://postimg.cc/5XMhv983

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We suggest that you try temporarily disabling any CDN caching or cache plugins, and clearing the browser cache, and then check again.

If the issue persists, we request that you provide us with the URL and temporary working/valid access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

#351350 Copied In reply to: Website looks different when working on backend

Tony Rodriguez

Support staff

March 25, 2023 at 09:56

Hello mirsad,

Welcome! We would be grateful if you could leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for contacting us. Have a great day!

Please note that for any new issues, you should create a new ticket on the support forum.

Topic closed.

Best regards,
8Theme’s Team.

#351197 Copied In reply to: Uploading Product when i upload new product

Tony Rodriguez

Support staff

March 25, 2023 at 09:25

Hello, @webpat,

Here are the steps to make your WooCommerce store functional and add your products and images using the XStore WordPress theme:

1. Install and activate the WooCommerce plugin: If you haven’t done so already, install the WooCommerce plugin and activate it. This plugin is required for creating an online store with XStore.

2. Configure WooCommerce settings: Once WooCommerce is installed, go to WooCommerce > Settings to configure your store’s settings. You can set up your payment and shipping options, tax rates, and other settings here. https://www.wpbeginner.com/wp-tutorials/how-to-start-an-online-store/

3. Add your products: To add your products, go to Products > Add New. Here you can enter the product title, description, price, and other details. You can also upload images of your products. Once you have added your products, they will appear in your store.

4. Customize your store’s appearance: To customize the appearance of your store, go to XStore >> Theme Options >> WooCommerce(Shop). Here you can change the colors, fonts, and layout of your store.

5. Create your store’s pages: To create your store’s pages, go to Pages > Add New. You will need to create pages for your shop, cart, checkout, and my account. OR you can simply go to WooCommerce >> Status >> Tools and “Create default WooCommerce pages” from there.

6. Set up your menus: To set up your store’s menus, go to Appearance > Menus. Create a new menu and add your store’s pages to it. You can also add product categories and other links to your menu.

7. Test your store: Once you have set up your store, test it by adding a product to your cart and completing a checkout. Make sure that the payment and shipping options are working correctly.

That’s it! With these steps, you can make your XStore WordPress theme functional and start taking orders.

Best Regards,
8Theme’s Team

#351193 Copied In reply to: Convert demo to fully functional website

Tony Rodriguez

Support staff

March 25, 2023 at 09:11

Hello Mirsad,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The issue was caused by the “Lightspeed Cache” plugin, which we have now deactivated. Please see the attached screenshot for reference. https://postimg.cc/S2Wx9gLS

Best Regards,
8Theme’s Team

#351191 Copied In reply to: Uploading Product when i upload new product

Tony Rodriguez

Support staff

March 25, 2023 at 08:46

Hello Ms. Morbenia Morbeck,

1) We believe the issue you are experiencing is due to the fact that you have used the All Department Menu, but did not select the menu design as a Mega Menu. We have rectified this issue by selecting the Mega Menu option, and the alignment is now correct. Please refer to the screenshots provided at the following links: https://postimg.cc/NyFHckkp & https://postimg.cc/Dm648NpB

2) We invite you to watch this video – https://youtu.be/JiI6qDaVtY4 – which explains how to create a Mega Menu using static blocks and Elementor. Additionally, you can import pre-created sections from our XStore studio, as demonstrated in the video https://prnt.sc/ZpF8BB1nHapR. For more information, please refer to this article – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/.

We hope this resolves your issue.

Best regards,
8Theme’s Team

#351185 Copied In reply to: Create side and horizontal menus. How to position the atick block menus?

Tony Rodriguez

Support staff

March 25, 2023 at 08:22

Hello charalith,

Thank you for purchasing our theme and for reaching out to our support center.

We kindly ask that you read and follow the instructions provided in our theme documentation here: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/.

If the issue persists,we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#351182 Copied In reply to: I try to edit “Footer Column ” Widgets “

Tony Rodriguez

Support staff

March 25, 2023 at 08:21

Hello @4SUP.DE,

We apologize for not being able to fully comprehend your issue. Could you please provide more information, such as screenshots or a video clip, so that we can better understand the issue and provide assistance?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#351181 Copied In reply to: Full width dropdown menu

Tony Rodriguez

Support staff

March 25, 2023 at 08:09

Hello @Sofija886,

Unfortunately, it is not possible to do this as there is no available option or existing solution for this.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. If you would like to receive paid customization services, please submit a customization request to the WPKraken team at https://wpkraken.io/?ref=8theme

Best Regards,
8Theme’s Team

#351179 Copied In reply to: Variation swatches changing product image after filtering by atribute color

Tony Rodriguez

Support staff

March 25, 2023 at 06:27

Hello, First Idea,

You may upload the screenshots on https://postimages.org/ and paste the links here.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#351174 Copied In reply to: How to add more block for creating new headers

Tony Rodriguez

Support staff

March 25, 2023 at 06:21

Hello Dilan,

We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. Have a wonderful day!

Sincerely,
8Theme’s Team

#351173 Copied In reply to: how to Buy icon click now pop box box ditals cheging

Tony Rodriguez

Support staff

March 25, 2023 at 06:19

Hello @PR,

We suggest that you configure your registration settings in WooCommerce -> Settings as shown in the screenshot provided (https://gyazo.com/d9d2a2e4014b71edbe0e45c00677b5bc).

After doing so, please check your site to see if the Create an Account button/section appears on the checkout page.

We hope this helps.

Best Regards,
8Theme’s Team

#351172 Copied In reply to: Create an account button/section not showing up on checkout page

Tony Rodriguez

Support staff

March 25, 2023 at 06:16

Hello, @dcmweb,

Thank you for getting in touch with us.

We recommend trying the Duplicator plugin if you are looking to migrate/copy your site.

Also, check this topic – https://www.8theme.com/topic/is-there-any-way-to-migrate-the-site-to-elementor-without-losing-data/

OR

If you simply want other demos pages to import on your site, then you can use XStudio functionality and import any page as per your requirements, please refer to our theme documentation on it here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Kind Regards,
8theme team

#351170 Copied In reply to: Doubts about how to migrate the new design corresponding to the same theme
Tony Rodriguez

Support staff

March 25, 2023 at 06:07
Hello @4SUP.DE,

We kindly request that you copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

.nav-sublist-dropdown .container { margin-left: 0 !important; }

We thank you for your cooperation and look forward to hearing from you.

Best Regards,
8Theme’s Team
#351169 Copied In reply to: Full width dropdown menu
Tony Rodriguez

Support staff

March 25, 2023 at 06:01

Hello, @Charles Siritho,

We would appreciate it if you could provide us with a screenshot of your issue, as well as the WordPress Admin URL and credentials, in the private content area of this topic. This will enable us to investigate the issue further and provide you with assistance.

You can upload the screenshots to https://postimages.org/ and paste the links here.

Best Regards,
8Theme’s Team

#351168 Copied In reply to: Please help me to disable responsive photos on pages
Tony Rodriguez

Support staff

March 25, 2023 at 05:56
Hello @Stelio,

You can change the color of those notices using Custom CSS. Please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes.

.woocommerce-account .woocommerce-Message.woocommerce-Message--info.woocommerce-info { background-color: #116641 !important; }

Note: You can modify the color code in the given code to suit your needs.

Best Regards,
8Theme’s Team
#351167 Copied In reply to: How to change the background color of notices
Tony Rodriguez

Support staff

March 25, 2023 at 05:47

Hello @mirsad,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#351166 Copied In reply to: Uploading Product when i upload new product
Tony Rodriguez

Support staff

March 25, 2023 at 05:45
Hello, @padel,

1. To remove the number of stocks from the Quick View, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.et-quick-view-canvas.et-off-canvas-wide > .et-mini-content p.stock.in-stock.step-1 { display: none !important; }

2. To remove the number of stocks from the Search Products, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.autocomplete-suggestion .content-product .product-details>.stock { display: none !important; }

We hope this information is helpful.

Best regards,
8Theme’s Team.
#351165 Copied In reply to: stock showing on products – how to remove?
Tony Rodriguez

Support staff

March 25, 2023 at 05:25

Hello, @PR ,

Thank you for your kind words! It’s always great to hear that we were able to provide helpful assistance. If you have any other questions or concerns, don’t hesitate to let us know. We are always here to help to the best of our abilities.

Have a great day!

This topic is closed now.

Best Regards,
8Theme’s Team

#351163 Copied In reply to: How to add section above the menu as seen on demo
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Viewing 30 posts - 9,961 through 9,990 (of 13,151 total)

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Forum Replies Created

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