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Create an account button/section not showing up on checkout page

This topic has 4 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

PR

Participant

March 24, 2023 at 22:40

Hello!

The create an account button/section is not showing up on checkout page?
We have selected it on the WooCommerce side of things (in the settings)

Is there anyway to get it showing?

Thanks 🙂

Please, contact administrator
for this information.

#351154 Copied Theme version: 9.0.5

3 Answers

Tony Rodriguez

Support staff

March 25, 2023 at 06:19

Hello @PR,

We suggest that you configure your registration settings in WooCommerce -> Settings as shown in the screenshot provided (https://gyazo.com/d9d2a2e4014b71edbe0e45c00677b5bc).

After doing so, please check your site to see if the Create an Account button/section appears on the checkout page.

We hope this helps.

Best Regards,
8Theme’s Team

#351172 Copied

PR

Participant

March 26, 2023 at 18:45

Hello Tony,

It still does not show up, I have set those settings.

What should I be doing now?

Thanks for your help!

#351329 Copied

Tony Rodriguez

Support staff

March 27, 2023 at 05:38

Hello, @PR,

We suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore in order to troubleshoot the issue you are experiencing. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins. Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem. Please let us know the result of this test.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

Please share the working WP Admin Logins details under the private content area of the topic, so that we can further investigate your issue on your site.

We look forward to hearing from you.

Best Regards,
8Themes Team.

#351351 Copied
Tagged: best selling, checkout page, create account, persuasive, showing up, themes, woocommerce
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