Hello, @Innate,

Thank you for contacting us and for using XStore.

If you wish to replace the breadcrumbs background image on the archive page (shop and category pages), please follow these steps:

1. Navigate to **XStore Builders**.
2. Select **Product Archive Builder**.
3. Click on **Edit Archive Template**.
4. Make the necessary changes to the banner as per your requirements.
5. Save and update the changes.

Please see image for reference in private content area.

Furthermore, Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Fabricehty,

Thank you so much for purchasing our theme and contacting our support center.

1/ If you would like to edit/change the shop page banner, please follow these steps:

1. Navigate to **XStore Builders**.
2. Select **Product Archive Builder**.
3. Click on **Edit Archive Template**.
4. Make the necessary changes to the banner as per your requirements.
5. Save and update the changes.

For your convenience, we have recorded a video tutorial to guide you through the process. You can find the video link in the private content area.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ Please navigate to Appearance > Widgets > Shop sidebar area > Static block.

Please see the image for reference in the private content area.

We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Subho,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to confirm the resolution.

For your reference, we have provided images in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @PMadalin,

Thank you for providing us with the WP-Admin access.

We have reviewed your website on a personal mobile device and did not find any issues. Please note that the breadcrumbs background image does not appear on mobile, and the “Buy Now” button has been disabled under **XStore Builders > Single Product Builder** via **Elementor**.

For your reference, we have attached an image in the private content area.

We hope this information is helpful. Please let us know if you need any further assistance.

**Best regards,**
**8Theme Team**

Hello, @RahulDasOp,

Thank you for contacting us and for using XStore.

1/ To assist you with the customization of your theme color, we kindly ask you to refer to our detailed theme documentation available at the following link: https://www.8theme.com/documentation/docs/theme-options-styling-colors/

For modifications related to certain widget or element colors via Elementor, please proceed by editing the page with the Elementor plugin. Navigate to the ‘Style’ tab to adjust the colors according to your preferences and ensure to save the updates.

You can edit the shop page under XStore builders > Product archive builder > Edit archive template > edit style > Change color as per your requirement and update it.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ Furthermore, To better understand and address your issue, could you please provide a screenshot indicating the specific color changes you wish to implement on your website? This will help us in providing more targeted assistance.

Thank you for your cooperation. We look forward to assisting you promptly.

Best Regards,
The 8Theme Team

Hello, @Yusufc,

Thank you for contacting us and for using XStore.

If you would like to disable the product footer on hover, please follow these steps:

1. Edit the page using Elementor.
2. If you are using the Product Grid widget, open its settings.
3. Navigate to the **Hover Effects** section.
4. Select **Disable** and update the changes.

For your reference, we have provided an image in the private content area.

If the issue persists, kindly share the URL of the page where the product footer appears on hover, along with your WordPress admin access details in the private content area. This will allow us to review your settings and assist you further.

Please let us know if you need any additional support.

**Best regards,**
**8Theme Team**

Hello, @Abdullah Hashmi,

Thank you for contacting us and for using XStore.

1/ We understand that it is asking for a registration key, and we are here to assist you.

Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist!

We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

Unfortunately, if you want to import templates from the Revolution slider or WPBakery template library you need to buy the personal license of plugins. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

– Slider Revolution, here are steps on how to add a slider from our demo to your own website:
1/ Download “Revolution sliders from XStore Demos” from https://www.8theme.com/downloads/ > unzip it and find exactly this slider – https://prnt.sc/qNU7RiHgBj-z
2/ XStore > Plugins Installer > install and activate Slider Revolution plugin > go to settings of the plugin and import the demo slider – https://prnt.sc/knQFVSQKYlRi > https://prnt.sc/Dihu8dPL7EIK > https://prnt.sc/3q3DY9j3FYnB
3/ Edit slider settings https://prnt.sc/E5eWjEOnUM7L > select product category for the content – https://prnt.sc/3tXP3zTIrMfI
4/ Edit a page > Add the slider element https://prnt.sc/K2MDWJIxEcZu and select the module – https://prnt.sc/M0mssm-MFkcc

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @PMadalin,

Thank you for your response and for following our instructions carefully.

We appreciate your efforts in applying the necessary patches, disabling cache plugins beforehand, and adding the provided code to the functions.php file of your child theme. It’s great to hear that everything seems fine now.

Please continue to monitor the situation, and do not hesitate to reach out if the issue persists or if you need any further assistance. We are always happy to help.

Best regards,
8Theme’s Team

Hello, @brlevixy,

Thank you for your prompt response.

We have reviewed your website and did not find the word “All” in the mobile menu.

For your reference, please find the attached image in the private content area.

Should you require any further clarification, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @Terpsauce,

Thank you so much for purchasing our theme and contacting our support center.

In the latest WooCommerce update, a “Brands” feature was introduced. As a result, we renamed our brands to ensure there is a clear distinction https://prnt.sc/zljasSUqzVw2 The brands you are currently using are part of the functionality provided by the WooCommerce plugin.

We kindly recommend contacting WooCommerce support for further assistance regarding this matter – https://wordpress.org/support/plugin/woocommerce/

Our Brands can be disabled via Theme Options > Woocommerce > Shop elements > Brands >
Enable brands > Off.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @liang,

You’re welcome.

**Best regards,**
8Theme Team

Hello, @jfab,

Thank you for your response.

1/ Kindly ensure that your website is running the latest versions of the WordPress (6.7.2) and XStore theme (9.4.7) and the XStore Core plugin (5.4.7). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @PMadalin,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request you to apply all the necessary patches to ensure optimal functionality. Before proceeding, please make sure to disable any cache plugins.

Additionally, please add the following code to the functions.php file of your child theme:

add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');

Once all patches have been applied, we kindly ask you to monitor the situation and let us know if the issue is resolved.

We hope this guidance proves helpful.

Should you require any further assistance, please do not hesitate to reach out.

**Best regards,**
8Theme Team

Hello, @jfab,

Thank you so much for purchasing our theme and contacting our support center.

In the latest WooCommerce update, a “Brands” feature was introduced. As a result, we renamed our brands to ensure there is a clear distinction https://prnt.sc/zljasSUqzVw2 The brands you are currently using are part of the functionality provided by the WooCommerce plugin.

We kindly recommend contacting WooCommerce support for further assistance regarding this matter – https://wordpress.org/support/plugin/woocommerce/

Our Brands can be disabled via Theme Options > Woocommerce > Shop elements > Brands >
Enable brands > Off.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Terpsauce,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team