Hello, @Makerpax,

Thank you for your response.

We are reaching out to provide guidance on how to utilize the header customization feature via the Xstore customizer.

If you wish to implement a custom header using the Xstore builder, it is necessary first to deactivate the current active Elementor header. Please follow these steps:

1. Navigate to Xstore > Xstore Builders.
2. Select ‘Edit Conditions’.
3. Remove the condition for ‘Entire Site’.
4. Click the “Save & Close” button.

For your reference, you may view the process in the images provided at the following links:
– [Image 1](https://paste.pics/edit/R5BE4)
– [Image 2](https://paste.pics/edit/R5BED)

Once the conditions from the Elementor Header are removed, you can proceed to create your header via the Xstore builder by following these steps:

1. Go to Xstore > Theme Options > Header Builder.
2. Build the header according to your requirements.

For further reference, please check out the image provided here
– [Image 3](https://paste.pics/edit/R5BG0)

We hope this information assists you in customizing your header effectively. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @QaQako,

We are delighted to assist you with the customization of your website’s footer to achieve a full-width layout without padding. Please follow the instructions below to implement the necessary changes:

1. Navigate to the XStore > Theme Options > Theme Custom CSS > Global CSS section of your website’s admin panel and add the following CSS code:

.footer-widgets {
    padding-left: 0px !important;
    padding-right: 0px !important;
}

You can preview the expected result by visiting this link in private content area.

2. Please note that the full width of the Elementor Flexbox Container is influenced by the Site Width Layout setting. If you set the Site Width layout to a smaller value, such as 1200px, the full width of the Flexbox container will adjust accordingly.

Should you have any questions or require further assistance, please do not hesitate to contact us. We are here to help ensure your website looks and functions exactly as you desire.

Best regards,
The 8Theme Team

Hello, @Alpha111,

We are pleased to inform you that the issue you reported has been successfully resolved. Our technical team has removed the minimum height restriction and increased the font size for the product categories on your website.

To view the modifications, please navigate to:
Xstore > Theme Custom CSS > Global CSS.

For your reference, an image illustrating the changes has been provided in the private content area.

We hope you find these adjustments satisfactory. Should you have any further questions or require additional assistance, please feel free to contact us at your convenience.

Best regards,
The 8Theme Team

Hello, @riddlezitindustries,

Thank you for contacting us and for using XStore.

We are pleased to inform you of the recent updates made to your website:

1. The XStore core plugin has been successfully installed as the initial step.

2. We have installed the child theme and imported the Organic demo onto your site. Please clear your browser cache to view the updates.

3. The “Coming Soon” page has been successfully imported and is now live on your site.

For your reference, images related to these updates have been uploaded to the private content area.

We trust these enhancements will meet your expectations. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Interior Avenue,

Thank you so much for purchasing our theme and contacting our support center.

1/ To address this matter, we kindly request that you download and install the updated child theme provided for your website. We have conveniently archived the necessary files in the Private Content area for your access.

We kindly recommend that you take a complete backup of your site before proceeding.

We trust that this solution will rectify the problem you’ve been experiencing.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @QaQako,

Thank you so much for purchasing our theme and contacting our support center.

We are reaching out to provide you with detailed instructions on how to adjust the full width settings for Elementor sections within your website. Please follow the steps outlined below:

1. Navigate to Xstore > Theme Options.
2. Select General Layout > Site Width.
3. Enter “14400px” in the Site Width field.
4. Click “Publish” to save the changes.

For your reference, an illustrative image has been provided in the private content area. You can access it via this link: (https://paste.pics/edit/R59N8).

We hope these steps effectively resolve your issue. Should you continue to experience difficulties, we kindly request that you provide us with your site’s wp-admin access credentials in the designated private content area. This will allow us to review your settings thoroughly and provide you with the most accurate support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to assisting you further and await your response.

Best Regards,
The 8Theme Team

Hello, @Javito,

Thank you so much for purchasing our theme and contacting our support center.

We have reviewed your website’s Product Archive (Shop) Page, which is designed using Elementor, and noticed that you might want to adjust the height and padding of the breadcrumbs. Please follow the steps outlined below to make these adjustments:

1. Navigate to ‘Xstore’ then select ‘Xstore Builders’.
2. Choose ‘Product Archive Page’ and click ‘Edit with Elementor’.
3. Scroll to the ‘Breadcrumbs Section’.
4. In this section, you can edit and change the Minimum Height and Padding according to your requirements.
5. Once adjustments are made, please click “Update” to save the changes.

For your reference, an image has been provided in the private content area to assist you with these steps.

We hope you find this information useful. Should you have any further questions or require additional assistance, please feel free to contact us.

Best regards,
The 8Theme Team

Hello, @Alpha111,

Thank you for your response.

We have reviewed your website and confirmed that the line limit is currently set to “2”, with all product detail elements aligned accordingly.

For your reference, we have provided images in the private content area of our website that illustrate these settings.

We trust this information will be useful to you. Should you require any further assistance or have additional inquiries, please feel free to contact us at your convenience.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for reaching out to us with your request.

We are writing to provide you with detailed instructions on how to add a contact form and a newsletter form to the footer of your website using the XStore theme.

Please follow the outlined steps below:

1. Navigate to XStore > XStore Builders.
2. Select ‘Footer’ and then choose ‘Edit with Elementor’.
3. Within the Elementor interface, locate the ‘Contact Us’ and ‘Newsletter’ columns and add the Form widget to each.
4. Adjust the form fields according to your specific requirements.
5. Once you are satisfied with the configuration, click “Update” to save the changes.

For your reference, you can view the following image which illustrates the process: (https://paste.pics/edit/R52F7)

Additionally, you can configure the email settings for the forms by visiting the Email tab. Please refer to this image for guidance: (https://paste.pics/edit/R52IM).

We trust this information will be of assistance to you. Should you require any further help or clarification, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

For your reference, the solution involved enabling the “Header Overlap” option. This can be found under the navigation path: XStore > Theme Options > Header Builder > Multiple Headers > Edit Front Page Header.

Additionally, we have provided a reference image in the private content area for your convenience.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @patrickjanko,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we are pleased to inform you that we did not identify any issues from our end. It appears that the problem may be related to cache storage on your browser.

For your reference, we have uploaded an image in the private content area of our support portal that may assist you further.

We kindly suggest that you clear your browser’s cache to see if this resolves the issue. Alternatively, you may want to access your site using a different browser after clearing all cache files.

We trust that this will help address the concern. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

Hello, @Elvis,

Thank you so much for purchasing our theme and contacting our support center.

Upon reviewing your website, it appears that Hostinger CDN is currently being utilized. We kindly recommend that you clear the cache from the CDN and access your site using a fresh browser to see the updates. For your reference, please view the image provided in the private content area at the following link: (https://paste.pics/edit/R4YG9).

Additionally, it has been observed that changes are not being reflected on the frontend of your website. This issue seems to be related to caching. We suggest deactivating any cache plugins and clearing the cache from the CDN to resolve this problem.

Should the issue persist, we respectfully request that you provide your site’s wp-admin access credentials in the designated private content area. This will allow us to review your settings thoroughly and provide you with the most effective support.

We kindly recommend that you take a complete backup of your site before proceeding.

We hope you find this information useful. Should you have any further questions or require additional assistance, please feel free to contact us.

Best regards,
The 8Theme Team

Hello, @Makerpax,

Thank you for contacting us and for using XStore.

Should you prefer to edit your site using the Customizer instead of Elementor, please follow these steps:

1. Navigate to Xstore Builders.
2. Select ‘Product Archive Builder via Elementor’.
3. Remove the existing condition.
4. Then, proceed to Xstore > Theme Options > WooCommerce > Shop.
5. Make the necessary edits as per your requirements and publish the changes.

For your reference, we have included relevant images in the private content area of our support site.

We trust this guidance will be of assistance to you. Should you require further help, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Makerpax,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We would like to inform you that the header on your second site has been constructed using Elementor, which is why the XStore editing panel is not available through the customizer for this particular header.

To edit your header, please proceed to XStore Builders > Header Builder via Elementor. Here, you can make the necessary modifications as per your requirements and update accordingly.

For detailed guidance, we encourage you to consult our theme documentation, which can be accessed here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We hope this information is helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @heljohns,

You are welcome.

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team