Hello, @petit buur,

Thank you so much for purchasing our theme and contacting our support center.

We would like to assist you with setting up your cart to open automatically on the left side of the page. To proceed, could you please provide us with the URL of the specific page where you would like this feature enabled?

Additionally, for us to access and modify the necessary settings, we kindly request that you share your site’s wp-admin credentials. Please ensure that this information is submitted through the private content area to maintain security.

We also recommend that you perform a complete backup of your site before we make any changes. This precaution will help protect your data during the modification process.

Thank you for your cooperation. We look forward to assisting you promptly.

Best Regards,
8Theme’s Team

Hello, @Anas,

You are welcome!

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Hello, @fnhc,

Thank you for your response.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Mark,

We are writing to address a couple of issues that have come to our attention regarding our access to your site and the functionality of the cart feature.

1. **Access to Your Site**: We regret to inform you that we are currently unable to access your site due to invalid login details provided. To assist you further, we have recorded a video demonstrating the issue, which you can view in the private content area for your reference.

2. **Adding to Cart Issue**: We have noticed a problem related to the cart functionality on your website. Although adding items to the cart is operational, there appears to be an issue linked to the cache settings. We kindly request that you disable the cache plugin temporarily and observe how the cart functionality performs thereafter. For your reference, please see the issue depicted here: (https://gyazo.com/ea325c5553eacee0b12e96d1f9e9c57c).

We hope these suggestions prove helpful. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Shiyazoe,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

For your information, we have disabled the mobile optimization option located at Xstore > Theme Options > General. This adjustment has addressed the problem effectively. https://prnt.sc/ox3wwdgBs69N

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Bark,

1/ Thank you for reaching out to us with your concerns regarding the XStore theme. We understand that you are experiencing difficulties with customizing and publishing your website, and we are here to assist you.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

2/ Additionally,, If you wish to create a custom layout of the shop page, and add a banner on the shop page, Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @abdou,

We kindly request that you initiate a new topics on our support forum for any new issues you are encountering. Please provide a detailed description of the issue so that we can thoroughly investigate and offer the necessary assistance.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @fnhc,

Thank you for providing the video.

Upon reviewing your website, we have noticed that you are utilizing a Content Delivery Network (CDN), which appears to be causing caching issues. We kindly recommend that you clear the cache from the CDN and access your site using a fresh browser to see if the issue persists. For your reference, please view the image provided in the private content area:

Additionally, we observed that the header menus displays correctly in the customizer on your site, which further suggests that the problem may be related to caching. You can view the discrepancy in the image in private content area.

If the changes appear correctly in the Customizer but not on the live site, it is likely a cache issue. Ensuring that it functions correctly in the Customizer should reflect the same on the front end.

2/ Please update the Xstore theme and XStore core plugin to their latest version on your site.

https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We trust that addressing these points will resolve the issues you are experiencing. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Kombajn88,

Thank you for providing the video concerning the issue on your site.

Upon review, we identified that the problem was due to custom CSS that had been added. To address this, we have commented out the CSS code located under XStore Builders > Header Builder via Elementor > Edit Nav Menu.

This adjustment has successfully resolved the issue. For your reference, we have attached an image that outlines the changes made.

We hope this resolution meets your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Anas,

Thank you for your response.

To edit the description of a single product, please follow these steps:
1. Navigate to the product and select ‘Edit Description’.
2. Use Elementor to access the ‘Text Editor’.
3. Go to ‘Style’ and then ‘Edit Typography’ where you can modify the font family and size according to your preferences.
4. Ensure to update the changes once completed.

For your reference, we have attached images that illustrate these steps.

We hope you find this information helpful. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @fnhc,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

As part of the resolution process, we have disabled the menu cache and static block cache options located under XStore > Theme Options > Speed Optimization. This adjustment has addressed the problem effectively.

For your reference, we have included a screenshot in the private content area of our correspondence.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ethashots,

Thank you so much for purchasing our theme and contacting our support center.

Could you please provide temporary wp-admin access? We need to check your settings first.

Additionally, please let us know on which real mobile device you are facing the issue for my better understanding.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Javito,

You are welcome!

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Hello, @Furqan Zafar,

We are pleased to inform you that we have successfully resolved the issue you reported. The necessary adjustments were made by removing multiple header conditions found under the following navigation path: Xstore > Theme Options > Header Builder > Multiple Header. https://youtu.be/BpeXfzNwkOc?si=jRVA67FngTp9B-dM

Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Anas,

Thank you for contacting us and for using XStore.

1/ To change the fonts for the specified sections, please follow these steps:

1. Navigate to the XStore Builder.
2. Access the Single Product Builder via Elementor.
3. Select ‘Edit Product Layout’.
4. Choose ‘Edit Single Product Tabs’.
5. Go to the ‘Style’ tab.
6. Adjust the ‘Typography’ settings according to your preferences.
7. Ensure to click ‘Publish’ to save your changes.

For your reference, an image has been provided in the private content area.

We trust this information will be of assistance to you.

2/ To change the font letter spacing for the single product title to -0.02em,

1. Navigate to the XStore Builder.
2. Access the Single Product Builder via Elementor.
3. Select ‘Edit Product Layout’.
4. Choose ‘Edit Single Product Title’.
5. Go to the ‘Style’ tab.
6. Adjust the ‘Typography’ settings according to your preferences.
7. Ensure to click ‘Publish’ to save your changes.

For your reference, an image has been provided in the private content area.

Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team