Hello, @martijntje,

Thank you for contacting us and for using XStore.

We are writing to acknowledge receipt of your recent inquiry. However, we find certain aspects of your request to be unclear and require further details to assist you effectively.

Could you please provide a more detailed description of the issue you are encountering, or clarify your specific requirements or objectives? This information will enable us to understand your situation better and provide the most appropriate solution.

Additionally, we kindly ask you to provide a screenshot of the problem and the URL of the affected page. For a more thorough examination, please also provide access to your site’s wp-admin in a secure manner. You can submit these details in the private content area designated for sensitive information.

We strongly recommend that you perform a complete backup of your site before making any changes or providing access credentials. This precaution will help safeguard your data during the troubleshooting process.

Thank you for your cooperation and understanding. We look forward to your response so we can proceed with the necessary support.

Best Regards,
The 8Theme Team

Hello, @pigeleven,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are properly reflected, we kindly ask you to clear your browser’s cache and revisit your site.

As part of the resolution, we have modified the header using Elementor and updated the dropdown background color to white.

For your reference, an image has been uploaded to the private content area of our support site.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @konak75,

You are welcome!

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Hello, @konak75,

Thank you for your response.

We would like to inform you that the issue you were experiencing was due to the use of a custom layout for your shop and archive pages, which was set up under XStore Builders > Product Archive Builder. For further details, you may refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

We have now disabled the custom layout condition, and your site is currently utilizing the default layout for the archive page. As a result, all theme options should now be functioning correctly.

Please take a moment to review the changes at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @Fernando,

Thank you for contacting us and for using XStore.

1/ To modify the size of the “Add to Cart” button icon on your website, please follow the steps below to add the custom CSS code:

1. Navigate to Xstore.
2. Select ‘Theme Options’.
3. Go to ‘Theme Custom CSS’.
4. Click on ‘Global CSS’.

Please insert the following CSS code:

.et-shopping-cart:before {
    font-size: 15px !important;
}

You may adjust the font-size value according to your specific requirements.

2/ Regarding your inquiry about license activation, we kindly request that you initiate a new topic on our support forum. This will help us address your issue more efficiently and avoid any potential inconvenience.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @lookyhua,

Thank you for contacting us and for using XStore.

1/ Upon reviewing your site, we have noticed that it is currently running an outdated version of the XStore theme and core plugin.

We kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

2/ Afterward, we would recommend you apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/
All will be fine.

Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @pigeleven,

Thank you so much for purchasing our theme and contacting our support center.

To assist you further, we kindly request that you view the instructional video available at the following link: (https://www.youtube.com/watch?v=Qi0f1DWSH5U&t=55s). Please ensure to follow the steps demonstrated in the video carefully.

Additionally, we recommend reading our theme documentation for more detailed information. You can access it here: (https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/).

We trust these resources will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @hafunerix,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we were unable to locate the “Don’t have Email” option. For your reference, we have included a screenshot in the private content area of this correspondence.

To assist you further, we kindly request that you provide more detailed information about the issue you are encountering. This will enable us to better understand and address your concerns.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @imerdjaoui,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, could you please provide a screenshot of the specific issue where you wish to modify the color? Additionally, we require access to your site’s wp-admin. Kindly submit these details in the private content area to ensure security.

We also strongly advise that you create a complete backup of your site before making any changes. This precaution will help safeguard your data during the modification process.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @fahd,

1/ Thank you for reaching out to us. We understand that you are experiencing an issue with the “Live Paste” feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-eBFdTtnz2F -Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @patrickjanko,

Thank you for reaching out to us with your concern.

To edit the coupon code “XSTORE”, kindly follow these steps:

1. Navigate to the homepage and open it with Elementor.
2. Proceed to the ‘Edit General’ tabs.
3. Verify the content type.
4. Subsequently, edit the prebuilt static block using Elementor.
5. Modify the text according to your requirements and ensure to update it.

For your reference, please see the attached images which illustrates these steps.

We trust this guidance will be of assistance to you. Should you require further help, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @costas,

Thank you for contacting us and for using XStore.

1/ Upon reviewing your site, we have noticed that it is currently running an outdated version of the XStore theme and core plugin.

We kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

2/ Afterward, we would recommend you apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/
All will be fine.

Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @belen,

1/ Please read and follow the steps written in our theme documentation here:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Please navigate to XStore Builders > Header builder > edit template > Mobile menu.

Please refer to the image provided in the private content area for further clarification.

Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Festigift,

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Zaryab Imran,

Thank you for contacting us and for using XStore.

You have the flexibility to adjust the Excerpt Length (Words) for Posts Sliders according to your specific requirements. Please navigate to XStore > Theme Options > Blog > Blog Layout in your admin panel to make this adjustment. Once you have set your desired length, ensure you publish the changes.

For your reference, an illustrative image has been provided in the private content area of our support forum.

We trust this information will be of assistance to you.

Furthermore, we kindly request that you initiate a new topic for each distinct issue on our support forum. This practice helps us provide you with timely and organized support.

Best Regards,
The 8Theme Team