Hello, @Zamgra_Legacy,

Thank you for contacting us and for using XStore.

1/ Please navigate to WordPress dashboard > Settings > Permalinks > Permalink structure > Select Post name > Save settings and check again. https://paste.pics/RSDTX

2/ Product Permalinks settings are independent of the theme, and come from WooCommerce plugin, read more https://woocommerce.com/document/permalinks/#:~:text=The%20permalink%20settings%20for%20WooCommerce,the%20content%20they%20help%20categorize.
Contact support of WooCommerce to get further assistance – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best regards,
The 8Theme Team

Hello, @blazenova,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the issue you were experiencing has been successfully resolved. Please clear your browser’s cache and revisit your site to see the changes.

We have disabled the Catalog Mode option located at XStore > Theme Options > WooCommerce > Shop > Catalog Mode. This action has addressed the issue you reported.

For your reference, we have included a screenshot in the private content area of our correspondence.

We hope this resolution meets your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

1/ We have checked your site and found that you are using a very old version of the XStore theme and core plugin. It is necessary to use the latest version of the theme and core plugin to avoid any inconvenience.

Please Update the XStore theme (9.3.18) and Xstore core plugin (5.3.18) and Woocommerce plugin to their latest version.

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Afterward, Please clear all cache and check again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Mohamed Ben Amor,

Thank you for your prompt response.

Upon reviewing your website’s shop page at https://clickup.tn/shop/, we noticed that there are no products displayed within the red circles as indicated in the screenshot you provided.

To assist you more effectively, could you please provide the URL of the page where the products are visible as shown in the red circles in the images you shared? This will enable us to better understand the issue and assist you in removing the red-marked product from your website.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, @maybendeler,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

As part of the resolution process, we have edited the category settings by removing the parent category and updating it accordingly.

2/ The spotlight categories element is designed for the parent categories only. If you would like to display any categories(include parent & child), please use the product categories element instead:

https://prnt.sc/kMiL9JlMRFO-

You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hello, @dybwpath,

Thank you so much for purchasing our theme and contacting our support center.

1/ We would like to inform you that you have the option to edit and utilize the footer on your website using our XStore Builder. Please navigate to XStore Builder > Footer Builder via Elementor for this purpose. For detailed guidance, kindly refer to our theme documentation available at: [XStore Footer Builder with Elementor](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor).

2/ Alternatively, you may opt to use a footer with a static block. For instructions on this method, please visit our theme documentation here: [Can’t Edit Footer Static Block Using Elementor](https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/).

We recommend choosing one method to display the footer on your site at any given time to avoid any potential inconvenience.

We hope you find this information helpful. If the issue persists, Please provide your site wp-admin access in the private content area so that we can check your settings and help you.

Best Regards,
The 8Theme Team

Hello, @David,

Thank you for sharing the video illustrating the issue you are encountering.

To assist you further, could you kindly provide your site’s wp-admin access credentials in the private content area? This will enable us to review your settings thoroughly and facilitate a resolution to your problem.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Marko Domic,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request that you clear your browser’s cache and revisit your site to observe the changes. Our team has regenerated the CSS and Data via Elementor > Tools, which has addressed the concern.

For your reference, we have uploaded images in the private content area of our support portal.

Additionally, we recommend that you temporarily disable the CDN and server cache on your site while it is still under development. This action will allow you to see changes in real-time.

We hope you find this information helpful. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Marko Domic,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

For your reference, the resolution involved disabling the “One Page Menu” option. This adjustment was made in the following location of your website’s backend: XStore > Theme Options > Header Builder > Main Menu.

Additionally, we have provided a reference image in the private content area for your convenience.

We hope this resolves the matter to your satisfaction. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Oliver,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Loco Translate is a complimentary plugin that enables on-site translations through the Dashboard. For further information, please visit: https://wordpress.org/plugins/loco-translate/

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you require translation for a single language, we recommend utilizing the Loco Translate plugin. Detailed instructions can be found here: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @maybendeler,

Thank you for contacting us and for using XStore.

We have checked your site and found that you are using a very old version of the XStore theme and core plugin. It is necessary to use the latest version of the theme and core plugin to avoid any inconvenience.

Please Update the XStore theme (9.3.18) and Xstore core plugin (5.3.18) to their latest version.

Afterward, Please clear all cache and check again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Marko Domic,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Awais Bhatti,

Thank you for your response.

If you are looking to change the breadcrumb title from “Blog” to “Articles” on your website, please follow the steps outlined below:

1. Install the Loco Translate plugin on your website.
2. Navigate to Loco > Themes > XStore within the plugin.
3. Locate the word “Blog” in the XStore theme language file and replace it with “Articles.”
4. Save your settings.

For visual guidance, please refer to the images provided in the private content area of this message.

We also recommend reviewing our theme documentation for further assistance: [XStore Theme Documentation](https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/).

Once you have made the necessary changes, you may deactivate the Loco Translate plugin at your convenience.

We trust this information will be helpful to you. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @AMR NADA,

Thank you so much for purchasing our theme and contacting our support center.

1/ We can’t access your website. Please see the image for reference in the private content area.

2/ To address the issue you are experiencing, we kindly request that you update your website with the latest versions of our XStore theme (version 9.3.18) and XStore Core plugin (version 5.3.18).

Following the update, please proceed with the following steps:
1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’ via the Elementor plugin.
3. Edit the archive template.
4. Add the ‘Archive Description’ and ‘Archive Second Description’ widgets as required.
5. Ensure to update your changes.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

For your reference, we have included a relevant image in the private content area of our support forum.

We trust that these instructions will help resolve the issue effectively. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Vítor Carneiro,

Thank you for contacting us and for using XStore.

We regret to inform you that we are unable to view the video you provided, Additionally, we encountered issues with the wp-admin login credentials provided, as they seem to be invalid or not working.

To assist you efficiently, we kindly request that you provide a working video link of the issue and valid wp-admin access credentials. Please ensure that these details are submitted in the private content area for security purposes.

Thank you for your cooperation. We look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team