Hi,

Thanks for this…where is this going, what file? Would help…meant to be a support and give these details lol

Hi,

Thanks for this, this has resolved the issue here however in doing this it seems to have slowed my site down which I have had endless problems with.

Seems to have resolved & potentially was a transient issue.

Hi,

It would firstly help when you provide a video to include the web address bar as good practice.

If you’re trying to log into the staging site then you will not be able too as the account is on the live site as that is where the issue is & I have just logged in with no issues with the account details previously provided.

Also apologies only one of the IP addresses had added to the unlock, I have added both therefore please try again

Please can you look into this and come back to me asap as I am to a deadline and have already been delayed by various factors.

Hello,

Firstly I am fully aware & appreciate the requests you may be getting. The thing that has annoyed me is that you replied this morning and I had replied 40 minutes later. Granted you may have been on other supports, then your first message back to me this evening should have been apologising for the delay rather than be completely unempathetic towards my frustration.A little bit of empathy would’ve diffused the situation, it’s unfortunate for you that I have also been an Senior Customer Service Manager & take not of things like this.

In regards to my qualification, that is not what is in question here & have followed your steps, however having repeatedly told you that I do this as a career should have highlighted that I have exhausted all avenues before asking for support, which I have frankly paid to have.

Regarding the cache plugins, I have disabled them all, purged all cache and browser cache and still nothing. However if you remember rightly the original support was for speed and whilst this is alot of plugins, I have managed to clear issues that pingdom should up that was not possible in the 1 plugin you installed & this has not had any other impact on my site.

Therefore the easiest thing here will be to disabled the Quickview as in hindsight is not needed.

I think it’s now best that this support come to an end.

Any chance you can come back to me before midnight UK time? By before I mean like several hours before to allow me to get this project done.

Hi,

Would like this resolved today please can you give me an update!?

Regards

Hi,

I have just logged in with the details I provided you with no issues, please try again.

Also I have already advised that on BOTH routes you have previously advised to follow, I get the same thing, nothing is different here

1) At the shop page (Customizer > WooCommerce > Product catalog )
2) At the product category page Theme Options > WooCommerce > Shop > Shop page layout > Number of products per row for the category.

Both of these take me to the Theme Options therefore as I have already stated these are set to 4 products per row!

Which is what I want…I’m sorry but I am getting really frustrated with having to repeat myself…I only ask for support when I have exhausted my own capability & tried everything…I have already outlined the steps I have followed and advised of my response to your steps.

Also can you look into this a priority as I need to go live with this site ASAP & also confirm you will be looking into the additional issues I have raised?

To outline so it is clear:

– 4 Products per row on shop & product category pages
– Quick view is not showing on all products on shop/category pages e.g.Beaded Feather Glass Bauble
– Unable to install from the Plugin Installer

I apologise for my bluntness, this is just becoming frustrating now and I just want this resolved.

Kind regards

Hi,

I do not understand how you have not understood this, but ok I will yet again clarify.

I had 4 products to a row & now only have 3 on the shop page, however when I filter this to a category or visit a link to a said category it shows as 4.

I just want the shop page to show as 4 again.

I have tried to follow both steps as you have put above, however to me they’re the same and get directed to the same place to the Theme customiser.

I have previously provided a link to the dashboard, but incase it has changed I will provide them again.

Further to this, whilst you’re logged in can you look at why I do not have a quick view on some products and not all? Beaded Feather Glass Bauble being one

Regards

Hi,

It seems that despite the Shop page being set up for 4 product rows the shop page shows 3 products to a row but when filtered to the categories it shows as 4 products to a row…any ideas how to resolve this?

Hi,

Any chance I can get an update/response on this today as I am really pressed for time in completing this project

Hi,

I believe I have managed to improve the overall performance here.

I do just have one more thing I would like to ask. When you look at the shop page, the ‘Add to Cart’ select option buttons are all different heights. I seem to think this is because of the names of the products, there any way to resolve this so that they are all the same height without having to change product names?

This is currently the only issue I now have.

Kind regards

Hi,

I am currently going through the plugins and deactivating what isn’t needed. The site is currently in development, therefore things are enabled as a result of that and will be disabled when the functionality of the site is up and running…things will be disabled once it is known what is needed.

Regards

Hi,

Any developments please?