Yes definitely needed the Royal, not the new license which is what seems to have been charged to us. Let me know the best ways to deal with this, Best Regards, Su.
Su Flo
Participant
October 11, 2018 at 09:28
Dear Olga,
Regarding the support, we have a question for you in the PC.
BR, Su.
Please, contact administrator for this information.
Su Flo
Participant
October 9, 2018 at 19:48
Hi Ogla,
Thank you.
Just another related problem with the update in the PC. As you can see, this is the main menu on a 19″ laptop. as you can see, the main menu items are all crunched. screenshot is in the PC.
Hope you can help. Best Regards, Su.
Ps can you send across the linke to renew the support, I assume as normal it will cover both this site and CT, as we do have some very minor cosmetics on CT.
Please, contact administrator for this information.
Su Flo
Participant
October 9, 2018 at 17:08
Hi Rose,
Credentials are in the PC for you. Also, there are two screenshots relative to the new update from our mobile/smartphone.
BR, Su.
Please, contact administrator for this information.
Su Flo
Participant
October 9, 2018 at 16:22
Hi Rose,
The credentials are in the PC for you.
Also two screenshots from the smartphone/mobile. Cart circle is white? and the products do not appear.
Best Regards, Su.
Please, contact administrator for this information.
Su Flo
Participant
October 9, 2018 at 13:30
We use google Chrome.
Also, there is another problem with the new plugin as per the screenshot in the PC, we can’t seem to update anything now.
Please, contact administrator for this information.
Su Flo
Participant
October 9, 2018 at 11:07
Hi Olga,
Have responded in the PC.
BR, Su.
Please, contact administrator for this information.
Su Flo
Participant
October 9, 2018 at 09:34
Dear Rose,
Checking if you have received the latest on this ticket as per the above private content. Currency switcher is being dealt with this end.
Also, can you advise what is the process for renewing our support. We assume the support will cover our Xstore and Royal Theme as previous?
BR, Su.
Su Flo
Participant
October 8, 2018 at 13:04
Hi Rose,
Adding to this, we have noticed since the update, the currency switcher doesn’t even work at all.
Could you sort this please.
Best Regards, Su.
Su Flo
Participant
October 8, 2018 at 13:00
Thanks Rose,
Will contact someone else.
Also, screenshots are in the PC, plus we’ve noticed our main menu items are underlined.
Please, contact administrator for this information.
Su Flo
Participant
October 8, 2018 at 11:09
Thank You Rose,
Further Q’s in the PC. Best Regards, Su.
Please, contact administrator for this information.
Su Flo
Participant
October 6, 2018 at 13:07
Also, just one more thing… What has happened to the 8Theme plugin from the side section, where we could change headers, add global css etc etc. Its vanished from this new update?
BR, Su.
Su Flo
Participant
October 6, 2018 at 13:05
Hi Olga,
Thank you for the reply. I have an urgent message for you in the private content.
Best Regards, Su.
Please, contact administrator for this information.
Su Flo
Participant
October 5, 2018 at 11:01
Hi Rose,
Checking you have received all the necessary logon credentials for FTP?
Best Regards, Su.
Su Flo
Participant
October 4, 2018 at 15:25
Hi Rose,
Those details are in the PC for you.
Best Regards, Su.
Please, contact administrator for this information.
Su Flo
Participant
October 4, 2018 at 13:38
Dear Olga,
We have created a new FTP password in the Private Content.
Regarding the Addons, we have removed, however our updates worked once and then having tried to change something else, the same 404 message is appearing.
Hope you can help please.
Best Regards, Su.
Please, contact administrator for this information.
Su Flo
Participant
October 3, 2018 at 20:00
Hello,
What do you specifically mean by you want access to our FTP? We can give you private password to access our cpanel as this is the only route to our FTP.
Unless there is another way you would suggest that we could try.
Currently, in our Xstore, we cannot update anything, we keep getting http://prntscr.com/l1ts77 its been like this all week.
Regards, Su.
Su Flo
Participant
October 3, 2018 at 19:57
Hello,
What do you specifically mean by you want access to our FTP? We can give you private password to access our cpanel as this is the only route to our FTP.
Unless there is another way you would suggest that we could try.
Regards, Su.
Su Flo
Participant
October 3, 2018 at 17:06
Hi Rose,
Can I give you the logon details to our cpanel which will get you into the FTP.
Kind Regards, Suzanne.
Su Flo
Participant
October 3, 2018 at 15:26
Hi Olga,
Checking you have safely received the sign on credentials in the private content.
Best Regards, Su.
Su Flo
Participant
October 3, 2018 at 11:32
Dear Olga,
Sounds very complex but a move in the right direction for the theme I suppose.
I have attached the credentials into the Private Content and would be greatly appreciated if you could assist with the updates please.
Best Regards, Suzanne.
Please, contact administrator for this information.
Su Flo
Participant
October 3, 2018 at 09:13
Hi Rose,
Sorry to press, just wondering if you’ve had the time to look at our response in the private content. Have tried to upload the plugins but unsuccessful. Hope you can help as we would like to go into the WP admin to make some changes. Best Regards, Su.
Please, contact administrator for this information.
Su Flo
Participant
October 2, 2018 at 13:12
Hi Rose,
Kindly checking you have received our latest response?
Hoping to hear from you soon.
Best Regards, Su.
Su Flo
Participant
October 2, 2018 at 08:00
Hi Rose,
We have responded in the PC.
BR, Su.
Please, contact administrator for this information.
Su Flo
Participant
September 28, 2018 at 19:38
Hi Rose,
We have now successfully changed the credentials for you, in the PC for you.
Hope you can help.
BR, Su.
Please, contact administrator for this information.
Su Flo
Participant
September 26, 2018 at 15:43
Hi Rose,
Can you check the credentials once more, I’ve just tested and they work fine.
In PC for you.
BR, Su.
Please, contact administrator for this information.
Su Flo
Participant
September 26, 2018 at 14:02
Hi Rose,
Credentials are in the PC for you.
Shall we upload the plugins? could you advise which ones specifically are there are many on the link.
BR, Su.
Please, contact administrator for this information.
Su Flo
Participant
September 19, 2018 at 11:01
Thank you Olga, greatly appreciated.
Su Flo
Participant
September 19, 2018 at 09:34
Hi Rose,
Miraculously it is now working. So thank you for the assistance here.
There is one more niggly thing about the smartphone layout and that is the footer section, which doesn’t look too appealing. Is there anything that can be done here?
Have a added a screenshot in the PC.
Hope you can help. BR, Su.
Please, contact administrator for this information.
Su Flo
Participant
September 19, 2018 at 07:58
Hi Rose,
Thanks for that, much appreciated.
We are using a Huawei P9 smartphone, not iphone, it still doesn’t work even after clearing the Cache. Same goes for the Ipad Pro, have sent you the operating version, this doesn’t work too. Wonder what is the best suggestion here?
Also, could you pls 🙂 kindly remove our name from the screenshots as this is private content conversation. BR, Su.
