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Viewing 11 posts - 1 through 11 (of 11 total)
  • Avatar: soulpatty
    soulpatty
    Participant

    Hello,

    I’ve submitted a ticket but I do not have an order number with them…
    Please advise,

    #63639 Copied In reply to: Legenda Woocommerce Registration Email / User issues
    Avatar: soulpatty
    soulpatty
    Participant

    Hello I thought I replied with the FTP content but i guess not, please see private content below.

    Please, contact administrator
    for this information.
    #63517 Copied In reply to: Legenda Woocommerce Registration Email / User issues
    Avatar: soulpatty
    soulpatty
    Participant

    Hi there,

    I checked with my host provider (Go Daddy) they confirmed that php mailer IS ENABLED.

    Again, the regular wordpress registration form sends emails properly but not the woocommerce one. The “Forgot password” doesnt send passwords either..which is weird..

    I even installed a completed clean install of the theme and still no luck. Tried to deactivate all the plugins too with no luck. The registration form and forgot password forms just dont work via the theme.

    This is the host’s reply regarding mail logs

    A review of the account shows that we cannot provide the logs. However, I have narrowed it down to two options. A) the code is incorrect on the application side. The other option is that the theme is using an incorrect relay service. If the code is trying to send via SMTP, you must us our relay server which is hosting-relay.secureserver.net. Other wise it must use mail() function so you will need the developer to verify the services.

    Please help.

    #63001 Copied In reply to: Legenda Woocommerce Registration Email / User issues
    Avatar: soulpatty
    soulpatty
    Participant

    by the way I even tried using wp smtp …but no luck

    #62649 Copied In reply to: Legenda Woocommerce Registration Email / User issues
    Avatar: soulpatty
    soulpatty
    Participant

    The regular register form works (wordpress) though, and I tried several different email accounts….I even tried reinstalling the theme…I have many other sites on the server but have never had a problem.

    What else can I do to troubleshoot aside from checking if my server is enabled for php mailer?

    #62642 Copied In reply to: Legenda Woocommerce Registration Email / User issues
    Avatar: soulpatty
    soulpatty
    Participant

    Hi I was able to solve the conflict with the customers relationship plugin, however, I still dont get any registration emails when registering through the woocommerce register box nor do i get email for “forgot password

    #62581 Copied In reply to: Legenda Woocommerce Registration Email / User issues
    Avatar: soulpatty
    soulpatty
    Participant

    Hi Eva,

    Understood.
    One last question, what plugin are you using for the newsletter tab on the bottom of the eighttheme site?
    Thanks,

    #62072 Copied In reply to: Files to update for Legenda
    Avatar: soulpatty
    soulpatty
    Participant

    I just need to know what file to update for mainly the change for – Compatibility with YITH WooCommerce Wishlist 2.0.x and Compatibility with WooCommerce 2.3.6

    I do this with many other themes, as often the stylesheet isnt enough to make the modifications I need for clients. I’m sure your programmers keep track of files that have been changed?

    And yes I know how to update a theme..

    Please kindly advise.

    #61990 Copied In reply to: Files to update for Legenda
    Avatar: soulpatty
    soulpatty
    Participant

    Hi, this doesnt help.
    What i mean is for 8 themes you guys created a “brands” attribute but i cannot display woocommercie products from 1 particular brand, I have to add this as a separate category and display from that..

    Is there a shortcode or some way to do it via the brands that 8 themes created? If not, what’s the point? Wouldn’t it just make more sense to do it via the categories under woo commerce?

    #60719 Copied In reply to: Displaying woo commerce product via brands
    Avatar: soulpatty
    soulpatty
    Participant

    HI Robert,

    I have the latest version, but its showing a message saying that the woocommerce file within the theme file is out dated.

    I also havent updated to the latest WP as I noticed other uses had a broken site and you guys are in the midst of updating.

    Thanks,

    #60162 Copied In reply to: Broken theme with new update
    Avatar: soulpatty
    soulpatty
    Participant

    Also, my static block is all of a sudden not showing up in the footer.

    #60131 Copied In reply to: Broken theme with new update
Viewing 11 posts - 1 through 11 (of 11 total)