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Legenda Woocommerce Registration Email / User issues

This topic has 14 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

soulpatty

Participant

May 8, 2015 at 03:33

Legenda Woocommerce Registration Email / User issues: see private content.

Please, contact administrator
for this information.

#62549 Copied

13 Answers

soulpatty

Participant

May 8, 2015 at 08:23

Hi I was able to solve the conflict with the customers relationship plugin, however, I still dont get any registration emails when registering through the woocommerce register box nor do i get email for “forgot password

#62581 Copied

Eva Kemp

Support staff

May 8, 2015 at 08:32

Hello,

As I see you entered email address as email@your_domain.com in Woocommerce > Settings > Email tab. You should check mail logs on a server with your host, so please contact them and ask them to investigate the issue. Also check if php mail is enabled for your site.

Thank you.
Regards,
Eva Kemp.

#62586 Copied

soulpatty

Participant

May 8, 2015 at 10:41

The regular register form works (wordpress) though, and I tried several different email accounts….I even tried reinstalling the theme…I have many other sites on the server but have never had a problem.

What else can I do to troubleshoot aside from checking if my server is enabled for php mailer?

#62642 Copied

Eva Kemp

Support staff

May 8, 2015 at 10:58

Hello,

For further investigation please ask your host to check mail logs if there are any errors or warning messages. Some notices should be written in logs why emails can’t be delivered.

Thank you.
Regards,
Eva Kemp.

#62647 Copied

soulpatty

Participant

May 8, 2015 at 11:01

by the way I even tried using wp smtp …but no luck

#62649 Copied

soulpatty

Participant

May 11, 2015 at 02:09

Hi there,

I checked with my host provider (Go Daddy) they confirmed that php mailer IS ENABLED.

Again, the regular wordpress registration form sends emails properly but not the woocommerce one. The “Forgot password” doesnt send passwords either..which is weird..

I even installed a completed clean install of the theme and still no luck. Tried to deactivate all the plugins too with no luck. The registration form and forgot password forms just dont work via the theme.

This is the host’s reply regarding mail logs

A review of the account shows that we cannot provide the logs. However, I have narrowed it down to two options. A) the code is incorrect on the application side. The other option is that the theme is using an incorrect relay service. If the code is trying to send via SMTP, you must us our relay server which is hosting-relay.secureserver.net. Other wise it must use mail() function so you will need the developer to verify the services.

Please help.

#63001 Copied

Robert Hall

Support staff

May 11, 2015 at 21:31

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#63302 Copied

soulpatty

Participant

May 13, 2015 at 02:17

Hello I thought I replied with the FTP content but i guess not, please see private content below.

Please, contact administrator
for this information.

#63517 Copied

Eva Kemp

Support staff

May 13, 2015 at 12:27

Hello,

I’ve checked this issue with default WordPress theme and it persists there too.
As both forms are configured by Woocommerce team you have to contact their support concerning this problem.
Please ask them to check register form with Twenty Fifteen theme.

Thank you.
Regards,
Eva Kemp.

#63608 Copied

soulpatty

Participant

May 13, 2015 at 13:44

Hello,

I’ve submitted a ticket but I do not have an order number with them…
Please advise,

#63639 Copied

Eva Kemp

Support staff

May 13, 2015 at 13:57

Hello,

Woocommerce plugin is for free, you don’t need order number.

Regards,
Eva Kemp.

#63649 Copied

mcarbone

Participant

June 2, 2016 at 05:58

I have the same problem. I do not receive new user registration emails from the custom (Legenda) registration form. I receive all other system emails and woocommerce emails.

#128065 Copied

Eva Kemp

Support staff

June 2, 2016 at 08:53

Hello @mcarbone,

Do you mean your customers don’t receive notification about account creation or you as an administrator don’t get emails regarding new users?

Regards,
Eva Kemp.

#128195 Copied
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