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Viewing 30 posts - 2,881 through 2,910 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 10:28

    Hello,

    If you would like to request the addition of new features or widgets, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 09:48

    Dear, Merin,

    Thank you for reaching out to us.

    Custom CSS code can be used:

    .grid-image-section .vc_gitem-animated-block {
        position: relative;
        overflow: hidden;
        cursor: pointer;
        -webkit-transition: all 0.3s ease-in-out;
        transition: all 0.3s ease-in-out;
        backface-visibility: hidden;
        -webkit-backface-visibility: hidden;
    }
    .grid-image-section .vc_gitem-animated-block:hover .vc_gitem-zone {
        -webkit-transform: scale(1.08);
        -ms-transform: scale(1.08);
        transform: scale(1.08);
        transition: all 0.4s ease-in-out;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 09:43

    Hello, Mauro,

    You’re welcome!

    This question does not directly pertain to the scope of our theme. However, you can find the relevant basic information online:

    Yes, it’s absolutely possible to use the element in HTML5 to handle responsive images and pass different image versions for different screen sizes, resolutions, or other conditions, all within a single element. This way, you can keep your markup clean and reduce the need for multiple elements.

    The element allows you to specify multipleelements inside it, each with different image files and conditions (like media queries or srcset for different screen resolutions). This makes it ideal for responsive images because the browser will automatically choose the most appropriate image to display based on factors like viewport size, device resolution, or format support (e.g., WebP vs. JPEG).

    Here’s a basic example of how to use the element:

    html

    <picture>
      <!-- For screens wider than 1200px, use the large image version -->
      <source srcset="images/large.jpg" media="(min-width: 1200px)">
    
      <!-- For screens between 768px and 1199px, use the medium image version -->
      <source srcset="images/medium.jpg" media="(min-width: 768px)">
    
      <!-- For smaller screens, use the small image version -->
      <source srcset="images/small.jpg" media="(max-width: 767px)">
    
      <!-- Default image (if no conditions match) -->
      <img src="images/default.jpg" alt="Responsive Image Example">
    </picture>

    How it works:
    The browser will check theelements and choose the one that matches the conditions (like viewport size or screen resolution).
    If noconditions match, the browser will fall back to the tag.
    This ensures you only have one element in the DOM, but still serve the appropriate image for different scenarios.
    Benefits:
    Reduced HTTP requests: Instead of loading all image versions and choosing them dynamically with JavaScript, the browser decides which one to fetch.
    Efficient loading: The browser selects the right image based on device capabilities and screen size, ensuring faster load times and a better user experience.
    Fallback support: You can define a default image in the tag in case the browser doesn’t support (though most modern browsers do).
    Using srcset in thetag:
    You can also use srcset for different image resolutions (e.g., 1x, 2x for retina displays) if you want to optimize for pixel density, like this:

    html

    <picture>
      <source srcset="images/large.jpg 1x, images/large@2x.jpg 2x" media="(min-width: 1200px)">
      <source srcset="images/medium.jpg 1x, images/medium@2x.jpg 2x" media="(min-width: 768px)">
      <source srcset="images/small.jpg 1x, images/small@2x.jpg 2x" media="(max-width: 767px)">
      <img src="images/default.jpg" alt="Responsive Image Example">
    </picture>

    In this case:

    The browser will select the appropriate image based not only on the screen width but also the device’s pixel density (1x, 2x, etc.).
    This is a very efficient and flexible way to serve responsive images without cluttering the DOM with multiple tags.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 08:57

    Hello,

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 08:44

    Hello,

    We appreciate your prompt response.

    https://prnt.sc/dBg44gaOnoDW

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 08:37

    Hello, Mauro,

    1/ Yes, these settings can be used https://prnt.sc/kNjsLsuQbb7j

    Please note that elements hidden in this manner are still being loaded, even though they are not displayed. This means that large images, whether in kilobytes or even megabytes, can affect the website’s loading speed. Therefore, we strongly recommend optimizing your images – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Read more – https://elementor.com/help/mobile-editing/ https://elementor.com/help/what-is-responsive-design/ https://elementor.com/blog/responsive-website/

    2/ At the moment, the option you are inquiring about is not available. You can view more details here: https://prnt.sc/i1O1OIf3geLI

    If you would like to request the addition of new features or options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

    Currently, you can use custom CSS code – https://prnt.sc/DO0mWY47XO_O

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:55

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:54

    Hello,

    Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:53

    Hello, Anoop,

    Please edit this option – https://prnt.sc/cj9pGyPHgunY

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:51

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:51

    Hello,

    Thank you for reaching out to us.

    We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.

    Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 18:30

    Hello,

    Thank you for reaching out to us.

    Translated. Please check.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:58

    Hello, Khulood,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:44

    Hello,

    Thank you for letting us know.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:38

    Hello, Khulood,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:33

    Hello,

    We would like to bring to your attention that the height for the product images is currently set to 3px, as shown in the following screenshot: https://prnt.sc/DY54lritXpbI

    Kind regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:29

    Hello,

    Thank you for reaching out to us.

    We understand that you are experiencing difficulty in changing the color of the text in the checkout process header.

    Custom CSS can be added in Theme Options > Theme Custom CSS > Global.

    However, as your website is currently in maintenance mode, we are unable to access it for further inspection. To assist you more effectively, could you kindly provide us with temporary WP-Admin access? This will allow us to review your site and recommend the most suitable code for your needs.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:26

    Hello, Khulood,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:25

    Hello, Grace,

    We kindly ask you to ensure that you are using the latest version of the theme and core plugin. If updating does not resolve the issue, please provide us with temporary WP-Admin and FTP access so that we can investigate further and assist you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:21

    Hello, Misbah Badshah,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:18

    Hello, Tarique,

    Please read this article https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ and add products – https://prnt.sc/S8PHh4K7YwSs

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:13

    Hello,

    To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:01

    Hello, Nicolo,

    Interface issues are caused by the latest WordPress update. It will be fixed in the next theme update soon.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 16:58

    Hello,

    Thank you for reaching out to us.

    We have noticed that the demo pages on your website are using the Elementor builder https://prnt.sc/lp4MBk9nf8G4. Could you please provide more details regarding the specific assistance you require from us?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 16:50

    Hello, Tugba,

    Thank you for reaching out to us.

    To assist you more effectively, could you kindly provide some screenshots to help us better understand your request?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 16:28

    Hello, Incanda,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 15:50

    Hello, Tarique,

    You’re welcome!

    “even after adding it” – please provide screenshots of your settings.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 15:47

    Hello, Shounak_65753,

    We would like to inform you that there is an option for “Footer Widgets Toggle On Mobile” (Theme Options > Footer > Footer Layout). However, this feature does not function when the footer is created using a static block.

    To resolve this, we recommend restructuring your current footer content as demonstrated in this video: https://youtu.be/NSSFa7ukx6I?feature=shared Specifically, in Appearance > Widgets you will have 4 columns as a result of selecting “Footer Layout > 4” in the theme options. The content of these columns can then be collapsed on mobile devices.

    If this approach seems too time-consuming or if you prefer not to invest your time in this process, we suggest reaching out to Elementor plugin support. They may be able to offer an alternative solution – https://wordpress.org/support/plugin/elementor/

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 15:36

    Hello, Leon,

    Thank you for reaching out to us.

    We have received your request regarding the two issues you’re experiencing with the product archive page, and we are happy to assist you.

    1. Regarding the filter on the mobile product archive page, we understand that you would like to change the “filter icon” to a “filter button” without the off-canvas mode, as shown in the attachment. By default, there is no such option for the sidebar, unfortunately, but please check this example – https://gyazo.com/94e3bbeabdc58b1b868b635fa32ae1e4

    2. Please note that we cannot be held responsible for any custom modifications within the child theme.

    3. Please post different questions via separate topics on your support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Thank you for your understanding.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 15:28

    Hello,

    To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

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    Viewing 2,910 results - 2,881 through 2,910 (of 68,221 total)
Viewing 30 posts - 2,881 through 2,910 (of 68,221 total)
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