Hello,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing issues with Scheduled Actions, which are causing your website to slow down and, at times, not function properly. It is recommended to periodically clear old entries, but we also have a few suggestions to resolve the issue more effectively:

Check plugins and theme: Make sure that all plugins and the theme are up to date, as outdated or incompatible versions can cause issues with scheduled actions. Updating plugins or the theme might resolve the problem.

Optimize Scheduled Actions: If your site has a large number of scheduled actions, you can use a plugin like WP Crontrol to view and manage these actions, deleting unnecessary or redundant entries. You can also adjust the frequency of scheduled actions to reduce the load on the server.

Analytics issue: As for the missing data in analytics, the problem could be related to scheduled actions not running correctly, as some of them may be responsible for gathering analytics data. If scheduled actions are not executing properly, this can result in missing data in reports. Please check whether the required scheduled actions are running correctly after clearing the records.

Hosting provider recommendations: If your hosting provider has suggested contacting the theme developer, this may indicate an issue with server settings or specific aspects of how the theme interacts with server resources. It could be worth checking server settings, such as query execution limits or caching configurations.

We can see the next error in your site Dashboard – https://prnt.sc/GZ0azNDUhVty Please contact your hosting provider to solve this or Woocommerce plugin support to get further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We would like to inform you that the issue was caused by the Softaculous Pro plugin. Kindly clear your cache and verify if the problem has been resolved.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Could you kindly provide a specific example of the desired outcome?

Best Regards,
8Theme’s Team

Hello, Merin,

Thank you for reaching out to us.

WPBakery offers these settings – https://prnt.sc/1ip7HPnrxmxx

Best Regards,
8Theme’s Team

Hello,

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

You need to rename the translation file you wish to upload.

Translation files for themes should be placed in /wp-content/languages/themes/ folder,
for plugins, like Core plugin, in /wp-content/languages/plugins folder (this is the System location), with correct names, for example, for XStore theme: xstore-ar.po, and xstore-core-ar.po for XStore Core plugin, then you will not lose translation after the update.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please contact your hosting provider and ask to fix this memory error first – https://prnt.sc/z2DeoVGUsYnU

Best regards,
8Theme’s Team

Hello,

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Ioana,

https://www.8theme.com/topic/translation-not-working-in-french-need-help/#post-423627

Kind Regards,
8theme team

Hello, Mirko,

Could you provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked https://prnt.sc/QZxqRU4VwF5S ).

Best Regards,
8Theme’s Team

Hello, Dan,

Thank you for reaching out to us.

To display the product price along with the tax (VAT) on your product pages, you can adjust the settings in your WooCommerce store. Please follow these steps:

1. Go to **WooCommerce > Settings** in your WordPress dashboard.
2. Click on the **Tax** tab.
3. Under the **Display prices in the shop** option, select **Including tax**.
4. You can also configure how prices are displayed during checkout and in the cart by adjusting the **Display prices during cart and checkout** option.

Best Regards,
8Theme’s Team

Hello, Valantis,

Thank you for reaching out to us.

1/ Could you provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

Best regards,
8Theme’s Team